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Why can't access gmail? "Firefox can't establish a connection to the server at www.google.com"

Posted

Why can't I access gmail?

All of my search utilities have been compromised but I can't even get to Google from Firefox. I can only search by using the cashed option clicking on a result sends me to an ad page or to a confirmation page.

Modified by respelr

Additional System Details

Sites Affected

http://www.google.com

Installed Plug-ins

  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • Shockwave Flash 10.3 r181
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

malwarebytes says I have no virus . . but I do.
I have tried to download Kaspersky Antivirus software but I can't install it. When I try to go another route, I get rerouted by the bug in the search engine. I would like to install a bare bones Firefox but it keeps reinstalling all of the plugins and toolbar junk.
Please advise.

emagia 0 solutions 1 answers

Helpful Reply

Using IE or Firefox, I get the same error message:

Unable to connect

Can't establish a connection to the server at www.google.com.

 The site could be temporarily unavailable or too busy. Try again in a few
   moments.
 If you are unable to load any pages, check your computer's network
   connection.
 If your computer or network is protected by a firewall or proxy, make sure
   that Firefox is permitted to access the Web.

I have tried all the suggestions listed, and still no success.

HELP!

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3019 answers

Try clearing cache and cookies If you don't know how to clear cache: How to clear the Firefox cache If you don't know how to clear cookies: Delete cookies to remove the information websites have stored on your computer

Question owner

I was unable to connect to any Google site or use any search utility for 3 weeks. I finally contacted McAfee technical support and after giving them full access to my computer they solved the problem in less than one hour. I had to give them full access to my computer.

The first problem they encountered was the inability to remove some of the virus protection software. They installed a special program which did the trick.

They rebooted the computer several times. I can't describe exactly what they did although I was watching the screen.

I am very pleased with the result. My suggestion for anyone else who encounters this particular problem is to purchase and install McAfee virus protection on your computer and then take advantage of the free technical support. I paid $39 for the program but received over $100 in support.

Chatting with a computer nerd is much easier than taking your computer in to a shop. It is also cheaper.

Modified by respelr

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3019 answers

Just to let you know, if you have McAfee then you have to configure it to work with firefox. We have steps on our site to help you with that, Update McAfee Security Center and firewall settings to allow Firefox access to the Internet

In your case,this issue is resolved.

Question owner

This is a good idea and was done but it did not solve the problem.

Modified by respelr

Dee64ni 0 solutions 1 answers

I am unable to use most of the google websites that I use at work on Firefox, but I am able to use them at home on Firefox. I cannot open igoogle, gmail or my calendar, very frustrating!!!

Can't establish a connection to the server at www.google.com.

The site could be temporarily unavailable or too busy. Try again in a few
  moments.
If you are unable to load any pages, check your computer's network
  connection.
If your computer or network is protected by a firewall or proxy, make sure
  that Firefox is permitted to access the Web.

I've tried deleting cookies and using safe mode etc etc, but nothing helps. Is there something I'm missing. It worked for a week or so on this computer, but just suddenly stopped, my mother has the same problem - HELP PLEASE!

Question owner

I contacted tech support at McAfee and during the chat gave them total control of my computer. It took them a while. They had to employ some additional programs that were not available to me. They could use to remove programs and malware from my computer. Then they reinstalled McAfee.

I think I mentioned that McAfee and three other programs were unable to locate any problems.

Somewhere along the line they corrected the problem. I can now access Google and any other search engine.

McAfee tech support did what the computer repair shops told me would cost $100 to $150. I paid less than $39 for the McAfee software and computer support for a year.