Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Difficulty loading some websites since the recent upgrade. Other browsers have no trouble

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

bobthebear22
bobthebear22
more options

Unable to load WSJ.com. must reload x2. Other site called myassurerx.com. Other browsers are fine

Unable to load WSJ.com. must reload x2. Other site called myassurerx.com. Other browsers are fine

All Replies (2)

Hasan
Hasan
more options

go to Help Menu -> select "Restart with Add-ons Disabled"

Firefox will close then it will open up with just basic Firefox. You can enable the Add-ons later.

Error loading web sites https://support.mozilla.com/en-US/kb/Error%20loading%20web%20sites#w_errors-loading-secure-sites

Check and tell if its working.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"