Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

On my desktop the up and down arrows do not work, they do work when plugged into my laptop.

alex.lawson
alex.lawson

I uninstalled Firefox, deleted the folder from Win XP and custom re-installed (asking for information not be transferred) . To my surprise my bookmarks had not gone. .Neither had the problem. The up & down arrows do work on Internet Explorer (which I very rarely use). How can I totally remove Firefox before a clean re-install as a first step to solving the problem?

I uninstalled Firefox, deleted the folder from Win XP and custom re-installed (asking for information not be transferred) . To my surprise my bookmarks had not gone. .Neither had the problem. The up & down arrows do work on Internet Explorer (which I very rarely use). How can I '''totally''' remove Firefox before a clean re-install as a first step to solving the problem?

Chosen solution

Try hitting F7 and see if that changes the action of those arrow keys.

http://kb.mozillazine.org/Accessibility.browsewithcaret

Read this answer in context 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator

Chosen Solution

Try hitting F7 and see if that changes the action of those arrow keys.

http://kb.mozillazine.org/Accessibility.browsewithcaret

alex.lawson
alex.lawson Question owner

[Repeat reply] Thanks, it worked!