I had a previous problem with a colon not appearing correctly on websites and instead, I got FF 1A. Initially it looked like FF IR but FF 1A is the unicode or UTF font for that being it is a wider colon than normal. I downloaded every font set I could find, even things that are odd shaped things I couldn't possibly ever use and the colon problem was taken care of, but then certain things in email started showing up with an FF 1A, or something else for that unicode and now that I've upgraded to 5.0, a lot more websites are showing these instead of the actual letters, numbers, or punctuation marks. I even have Fontfinder installed but it isn't much help. I never had this problem until version 4.0.1 I don't know what else to do. I have Unicode UTF-8 for the character encoding because that is what fixed the colon problem, but now I'm having trouble with more characters. I can't read the boxes, like I could for the colon FF 1A, but on this website http://en.wikipedia.org/wiki/8_Man Before each episode there are several boxes and each has a different set of numbers and letters and I zoomed in as much as I could and still can't make them out "魔女エスパー The Witch Esper" I can't tell if the first one is 98 54 or 9B 54. But there are several of these on this website, and I don't know what other fonts to try and install. They are messed up in Internet Explorer, but most of them are just boxes with nothing in them, but I know this is support for Mozilla Firefox only and I don't really use Internet Explorer. I can't seem to get online when someone in "Live Help" is available and there isn't a phone number to reach anyone in Support so I am very frustrated because these problems weren't happening before version 4 or 5 and I can't find any more fonts that would help. I believe "Wingdings" are automatically installed with Windows-XP, but these missing characters are supposed to be letters, numbers or punctuation marks, and they aren't showing up correctly, so windings wouldn't matter anyways and I am at my wits end. I have never had a problem with any computer until now and I even reformatted and did every single update available for Windows-XP and even the ones that are still coming out. For some reason below where it says We've made some educated guesses about your current browser and operating system. When I click on "Show Details" under "installed plug-ins", it shows these * Office Plugin for Netscape Navigator * Adobe PDF Plug-In For Firefox and Netscape 10.1.0 * DRM Store Netscape Plugin * DRM Netscape Network Object But I don't know why and I doubt that is the problem. You can't even get Netscape anymore. It's so frustrating because it is messing up reading email and doing surveys that I didn't have this problem with before using versions 4 or 5. In my "Windows\Fonts" folder, I have 375 files over 41 MB so I don't know what to do. I'm about ready to throw the computer out the window being I can't respond properly to an email or do surveys, if I can't read the letters. 4.0.1 was was a clean install after I had to reformat a couple weeks ago but 5.0 was an update that I just did tonight. I thank everyone in advance. Susan