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firefox keeps telling me i have version 3.5.3.6 after i have upgraded to version 4.0

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i have tried to upgrade ff 3x's now. i would like to use the 4.0 version so that i may use the add on..Awesome Screenshot - Capture and Annotate 2.3 however, when i try to download it its telling me i need to upgrade. so i did. 3 times. each time it tells me im using the old version, please upgrade. i have even restarted the computer.

i have tried to upgrade ff 3x's now. i would like to use the 4.0 version so that i may use the add on..Awesome Screenshot - Capture and Annotate 2.3 however, when i try to download it its telling me i need to upgrade. so i did. 3 times. each time it tells me im using the old version, please upgrade. i have even restarted the computer.

Modified by Noah_SUMO

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Installed Plug-ins

  • Garmin Communicator Plug-In 2.9.3.0
  • Office Plugin for Netscape Navigator
  • np-mswmp
  • 1.9.0042.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 8.2.6
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.3 r181
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Office Live Update v1.5
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.4) Gecko/20091016 Firefox/3.5.4 GTB5 (.NET CLR 3.5.30729) FBSMTWB

More Information

Noah_SUMO
  • Moderator
98 solutions 613 answers

Alright, easiest way is to first check your version.

Go to Help > About Firefox

and highlight and right-click the text at the bottom and paste it here.

Mine looks like this: Mozilla/5.0 (Windows; Windows NT 5.1; rv:2.0b3pre) Gecko/20100729 Firefox/4.0

Alright, easiest way is to first check your version. Go to '''Help > About Firefox''' and highlight and right-click the text at the bottom and paste it here. Mine looks like this: Mozilla/5.0 (Windows; Windows NT 5.1; rv:2.0b3pre) Gecko/20100729 Firefox/4.0
David McRitchie 320 solutions 3092 answers

The useragent information is already supplied look in the right column at "more system details" on this page. It shows Firefox 3.5.4

Suggest downloading the full version from http://www.mozilla.com then uninstall Firefox through the control panel, but do not delete your user files. Do not remove your profile directories and files as they contain your settings, bookmarks, history, extensions, passwords, and cookies.

At the completion of the download don't let the setup start Firefox for you, when the setup ends, start Firefox in your normal manner this way you will be less likely to create a new profile.

The extra startup pages are temporary -- read them. The next time Firefox comes up you should be back to starting with your normal home page.

Note: Firefox must be down once the install starts. Close Firefox with File>Exit. Then make sure Firefox is not running -- On Windows: check the "Processes" tab in the Windows Task Manager.

in any case once you are on 4.0 you might want to take a look at "(fx4)"

  Fx4:  Firefox 4.0 Problems and Orientation   (#fx4) 
  http://dmcritchie.mvps.org/firefox/firefox-problems#fx4
''The useragent information is already supplied look in the right column at "more system details" on this page. It shows Firefox 3.5.4'' Suggest downloading the full version from http://www.mozilla.com then uninstall Firefox through the control panel, but do not delete your user files. Do not remove your profile directories and files as they contain your settings, bookmarks, history, extensions, passwords, and cookies. At the completion of the download don't let the setup start Firefox for you, when the setup ends, start Firefox in your normal manner this way you will be less likely to create a new profile. The extra startup pages are temporary -- read them. The next time Firefox comes up you should be back to starting with your normal home page. Note: Firefox must be down once the install starts. Close Firefox with File>Exit. Then make sure Firefox is not running -- On Windows: check the "Processes" tab in the Windows Task Manager. in any case once you are on 4.0 you might want to take a look at "(fx4)" Fx4: Firefox 4.0 Problems and Orientation (#fx4) http://dmcritchie.mvps.org/firefox/firefox-problems#fx4
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40166 answers
See this: <br /> https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser