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Firefox keeps prompting an update, but can't complete it. It gets stuck on "Connecting to the Server" and runs for hours until I stop it. Help!

EricaFaraone
EricaFaraone
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I have a Mac OS X ver. 10.5.8 and I've used Firefox on it since I got it 3 years (?) ago. The most recent update for both Firefox and Thunderbird keeps prompting me, but when I say "yes" to update, a bar appears with lines moving through it and it says, "Connecting to the update Server" but it never gets any farther. I've left it for hours at a time and it won't actually update either program.

I have a Mac OS X ver. 10.5.8 and I've used Firefox on it since I got it 3 years (?) ago. The most recent update for both Firefox and Thunderbird keeps prompting me, but when I say "yes" to update, a bar appears with lines moving through it and it says, "Connecting to the update Server" but it never gets any farther. I've left it for hours at a time and it won't actually update either program.

Chosen solution

If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

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All Replies (2)

cor-el
cor-el
  • Moderator
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Chosen Solution

If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

EricaFaraone
EricaFaraone Question owner
more options

Thank you so much! That worked beautifully. I'll try to update Thunderbird next time it prompts and if it doesn't work, I'll do the same process for that program. Thanks again! I so appreciate the advice / solution!