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PayPal sent me a notice that my browser was not secure and to update immediately, but Firefox says I am up to date. What do I do?

  • 13 replies
  • 24 have this problem
  • 10 views
  • Last reply by RikPierce

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PayPal sent me a notice that my browser was not secure and to update immediately, but Firefox says I am up to date. What do I do?

PayPal sent me a notice that my browser was not secure and to update immediately, but Firefox says I am up to date. What do I do?

All Replies (13)

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Paypal never sends messages like that. It sounds like a phishing attempt. Go ahead and delete the message, but report it to Paypal so that they can take investigate.

You can report it here: https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=security/suspicious_activity

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You're welcome.

Could you please click the "Solved It" button next to the post which solved the problem for you? This will help others searching for a solution to the same question.

Thanks.

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I have one more question: I went to the PayPal page as you suggested, and there I learned that I should not have clicked on the Get Started button on the suspicious email. However, I already had when I thought it was genuine. Is there anything I should do at this point?

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I have one more question: I went to the PayPal page as you suggested, and there I learned that I should not have clicked on the Get Started button on the suspicious email. However, I already had when I thought it was genuine. Is there anything I should do at this point?

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I don't have a Paypal account. Maybe one of the other guys on this forum will be able to answer your question later.

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Well, thanks again!

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You should notify Paypal about this,forward the e-mail to :spoof@paypal.com

also read this for reference : Protect Yourself from Fraudulent Emails and Websites

Modified by mark2

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Thank you very much!

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I got the same PayPal request to update my browsers. It looks awfully real and asking to update your browser doesn't seem dangerous, but there are links on the message which look suspicious. Paypal says you should forward any suspicious email like this to spoof@paypal.com and they will reply as to whether it is legit or not.

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Thanks very much. I did that and am waiting to hear from PayPal. I will post what I learn from them.

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Thanks everyone for all of your help. I have received an answer from PayPal, and hopefully this will help others who find themselves looking at suspicious emails:

Hello Stephen Gorman,

Thanks for reporting that suspicious-looking email. The email you received was not sent by PayPal and it links to a fake website. We are investigating and working on stopping the fraud.

If you have already given any personal or financial information to this fake website, you should immediately log in to your PayPal account and change the password and secret questions. You should also tell your bank about this problem.

To learn how to change your password, go to the PayPal website, click "Help" at the top of the page, and enter "How do I change my password?" in the search box.

You should report any unauthorized account activity to PayPal. Here's how:

1. Go to the PayPal website. 2. Click "Security Center" at the top of any PayPal page. 3. Click "Start an unauthorized transaction claim" under "Report a problem" on the left. 4. Log in to your account, or click "Continue" if you are unable to log in. 5. Review the information about unauthorized transactions, and click "Continue." 6. Complete the report and click "Preview." 7. Check the box to state that the claim is accurate and click "Submit." 8. Confirm that you're the account owner by entering the financial information requested, and click "Continue."

Your account security is very important to us, so we appreciate the opportunity to pass along this information.

Thanks,

PayPal

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Paypal replied to my query saying that the email was indeed sent by Paypal. Here is a partial reply:

Thank you for bringing this email to our attention. 'We can confirm that PayPal sent this email'. We apologize for any confusion this may have caused.

To keep members informed of our products and services, PayPal occasionally sends emails to account holders. General Notification emails and Payment Notification emails are activated by default. Therefore, a PayPal user will need to set their Preferences to 'not' receive these emails if they so choose.