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replacing previous copy stopped with..."don't have permission to open..."

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  • 3 have this problem
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  • Last reply by patriciap

patriciap
patriciap
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main acct on macosx is having trouble with safari..new window opens with no browsing space to type only says "untitled" So downloaded FF on other accounts of laptop. Now want it on main account so downloaded it but don't know..ca'n t see if one has been downloaded before for this acct....So, when download says "do you want to replace?" Yes___Then reply comes to me that I don't have permission for some.....?.

main acct on macosx is having trouble with safari..new window opens with no browsing space to type only says "untitled" So downloaded FF on other accounts of laptop. Now want it on main account so downloaded it but don't know..ca'n t see if one has been downloaded before for this acct....So, when download says "do you want to replace?" Yes___Then reply comes to me that I don't have permission for some.....?.

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cor-el
cor-el
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  • Top 10 Contributor
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If you get an error message that you do not have sufficient permissions or if you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

patriciap
patriciap Question owner
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thanks for the reply and help...will try it so much trouble downloading on this mac.... I am trying FF because somehow my Flash and Click are allowing me to google and bring up Bridge Doctor but not load and open it. It opens as yellow page with tiny BD logo in left corner. What is wierd is that it is ok on Guest account where no changes from original purchase programs were made. I want them back/don't know what they were as had to upload higher version of Flash..no choice.. Oi Veh