when I click the ff icon it doesn't do anything...will not start
Firefox will not work at all when I click the icon. I tried to reinstall and didn't work. There are no error messages.
Chosen solution
You could try starting Firefox in Safe Mode. This is a diagnostic mode you can use to test whether Firefox runs normally when your add-ons are temporarily disabled. You also can use it to make permanent changes.
For more information about Firefox's Safe Mode (not to be confused with Windows' Safe Mode), see: Safe Mode. Be careful not to "reset" anything permanently if you haven't backed up. To back up Firefox, see Backing up your information.
Any luck?
Read this answer in context 👍 1All Replies (2)
Chosen Solution
You could try starting Firefox in Safe Mode. This is a diagnostic mode you can use to test whether Firefox runs normally when your add-ons are temporarily disabled. You also can use it to make permanent changes.
For more information about Firefox's Safe Mode (not to be confused with Windows' Safe Mode), see: Safe Mode. Be careful not to "reset" anything permanently if you haven't backed up. To back up Firefox, see Backing up your information.
Any luck?
Oh my goodness thank you soooo much!!!! :)