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Unable to view youtube videos

Posted

Unable to load Youtube videos. Am able to view them with IE on same computer. Have uninstalled and reinstalled latest Flash. Do not get sound. Only black screen where video is supposed to show. Can see Youtube webpage and listings.

Chosen solution

Answers in this forum have shown different things have worked for different people.

For some clearing YouTube cookies and the cache solved the problem. For details of how to do that see https://support.mozilla.com/kb/Deleting+cookies and https://support.mozilla.com/kb/How+to+clear+the+cache

Others had to go a step further after deleting YouTube cookies and block YouTube from saving cookies. In the Tools menu select Options to open the Options window. Go to the Privacy panel and make sure it is set to "Use custom setting for history". Click the Exceptions button, type in http://www.youtube.com and click on Block

Another option is to disable hardware acceleration for Flash. To do that right-click on a Flash video, select Settings, go to the first tab of the settings for the option to enable/disable hardware acceleration for Flash. This is something recommended by YouTube for those having problems - http://www.google.com/support/youtube/bin/answer.py?&answer=1209379

You can also try changing to the secure YouTube site, https://www.youtube.com

Read this answer in context 12

Additional System Details

This happened

Every time Firefox opened

This started when...

Unknown - do not watch Youtube that much.

Installed Plug-ins

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  • Coupons, Inc. Coupon Printer Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
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  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

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More Information

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TonyE
  • Moderator
1041 solutions 8840 answers

Chosen Solution

Answers in this forum have shown different things have worked for different people.

For some clearing YouTube cookies and the cache solved the problem. For details of how to do that see https://support.mozilla.com/kb/Deleting+cookies and https://support.mozilla.com/kb/How+to+clear+the+cache

Others had to go a step further after deleting YouTube cookies and block YouTube from saving cookies. In the Tools menu select Options to open the Options window. Go to the Privacy panel and make sure it is set to "Use custom setting for history". Click the Exceptions button, type in http://www.youtube.com and click on Block

Another option is to disable hardware acceleration for Flash. To do that right-click on a Flash video, select Settings, go to the first tab of the settings for the option to enable/disable hardware acceleration for Flash. This is something recommended by YouTube for those having problems - http://www.google.com/support/youtube/bin/answer.py?&answer=1209379

You can also try changing to the secure YouTube site, https://www.youtube.com

Question owner

I had deleted cookies and cleared the cache but that did not help. Apparently when I applied the setting to block Youtube from saving cookies that seemed to work.

Using the secure site (HTTPS) did not help.

Thank you very much for the tip.

Question owner

This solved the issue. Thank you very much.

mharleman 0 solutions 1 answers

This is really strange. I believe this is a problem with Firefox code or Youtube changes; because, Youtube works with these solutions for most of us, but it works fine on other browsers. My wife's Windows 7 machine is locking up with standard streaming video on another site with Firefox (obviously a separate problem), but it works fine with another browser. On my Ubuntu machine, Chromium works fine where Firefox is not working unless I go to the secure Youtube site; however, other video sites appear to be working fine. This problem is very frustrating for users. What could be so different about the non-secure Youtube website. Apparently there is a key to solving this problem in there with the Firefox source code somewhere.

cor-el
  • Top 10 Contributor
  • Moderator
10783 solutions 97054 answers

Can you please start a new thread for your problem or question.
Then you can also provide troubleshooting information like your operating system and installed extensions and installed plugins.


Try to disable protected mode in the Flash player.

See:

[locking thread due to the age]