Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

my laptop wont load firefox, it keeps saying my proxy server could not connect firefox. Why is this, it was working earlier.


Every time i try to open firefox my laptop tells me "The proxy server is refusing connection". This has never happened before. I updated my norton antivirus and firefox has not worked since.

Additional System Details

This happened

Just once or twice

This started when...

I updated my norton antivirus.


  • User Agent:

More Information

  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Helpful Reply

In Firefox 3.6.4 and later the default connection settings have been changed to "Use the system proxy settings".
You can find the connection settings in Tools > Options > Advanced : Network : Connection
If you do not need to use a proxy to connect to internet then select "No Proxy"

See "Firefox connection settings":