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I have downloaded ADOBE FLASH DRIVE and continue to be told I need newer version. GOOGLE BROWSER does not have this problem.

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Up until I Re-Downloaded MOZILLA, I had no problem accessing some sites that required FLASH DRIVE.

RE-INSTALLING MOZILLA, I tried to access this site and got the message that I needed a newer version of FLASH-DRIVE.

I went to ADOBE FLASH DRIVE - downloaded the latest version but continue to get the same message: "You need a newer version....etc.".

GOOGLE BROWSER - I have NO PROBLEM.

I have checked my PC and programs and see where the latest ADOBE FLASH DRIVE has been installed.

It appears that the problems lies with MOZILLA.

Up until I Re-Downloaded MOZILLA, I had no problem accessing some sites that required FLASH DRIVE. RE-INSTALLING MOZILLA, I tried to access this site and got the message that I needed a newer version of FLASH-DRIVE. I went to ADOBE FLASH DRIVE - downloaded the latest version but continue to get the same message: "You need a newer version....etc.". GOOGLE BROWSER - I have NO PROBLEM. I have checked my PC and programs and see where the latest ADOBE FLASH DRIVE has been installed. It appears that the problems lies with MOZILLA.

All Replies (3)

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Do you mean Adobe Flash Player???

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Yes I mean ADOBE FLASH DRIVE. Prior to downloading MOZILLA AGAIN, I had no problem with Mozilla and Flash Drive. I had to UNINSTALL MOZILLA, and then RE-INSTALL IT. That is when I encountered this problem. I know it is with MOZILLA because I do NOT have any problems when I use CHROME/GOOGLE BROWSER. I have downloaded the newest version of ADOBE FLASHDRIVE, etc. and I still get the message that I need to download a newer version. Hmmm! Also, on some web-sites (Movie sites) where I had no problem viewing some short clips, MOZILLA keeps telling me that I need the newer version of FLASH DRIVE. This is driving me nuts as my P/C already shows that I have downloaded this program. Seems to me there is something rotten in the state of MOZILLA-LAND. I am ready to Dump MOZILLA as I get NO ANSWER from them Direct and am referred to 'other customers' to solve my problem.

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The problem is not with Mozilla Firefox. You do not have Adobe Flash Player. It works fine with Chrome because Google Chrome includes Adobe Flash Player built-in. Your System Details show that you do not have Adobe Flash Player.