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Add-ons can't be romoved by uninstalling


I have been trying to uninstall Divx HiQ and Divx plus web player. I try to remove them manually but I can't find them in my computer

Additional System Details

Installed Plug-ins

  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • npmnqmp 071706000001
  • iPhoto6
  • Office Live Update v1.0
  • Version 0.9.16, copyright 2006-2009 Veetle Inc.http://www.veetle.com
  • Version 0.9.16, copyright 2006-2009 Veetle Inchttp://www.veetle.com
  • Version 0.9.16, copyright 1996-2006 The VideoLAN Team, 2006-2009 Veetle, Inc.http://www.veetle.com
  • Plugin for viewing Sibelius(tm) music scores http://www.sibelius.com
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.7
  • Used for supporting web links for Hulu Desktop.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Allows webpages to support pressure-sensitive drawing on Wacom pen tablets.
  • Java Plug-In 2 for NPAPI Browsers
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • 4.0.51204.0
  • Shockwave Flash 10.1 r102
  • DivX Web Player version
  • DivX OVS Helper Plug-in


  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv: Gecko/20101203 Firefox/3.6.13

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Troubleshooting Information
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Application Basics
Profile Directory
Show in Finder
Installed Plugins
Build Configuration
PhotoJacker: Photo Album Downloader for Facebook (fka FacePAD) 0.9.6 true facepad@lazyrussian.com
Norton Confidential Toolbar for Firefox 1.4f4 true {29dd9c80-9ea1-4aaf-9305-a0314aba24e3}
DivX HiQ true {6904342A-8307-11DF-A508-4AE2DFD72085}
DivX Plus Web Player HTML5 <video> true {23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Modified Preferences
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days.mirror 180
browser.places.importBookmarksHTML false
browser.places.smartBookmarksVersion 2
browser.startup.homepage_override.mstone rv:
browser.tabs.warnOnClose false
extensions.lastAppVersion 3.6.13
network.cookie.prefsMigrated true
places.last_vacuum 1295661361
print.macosx.pagesetup-2 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor false
print.print_bgimages false
print.print_downloadfonts false
print.print_evenpages true
print.print_in_color true
print.print_margin_bottom 0.5
print.print_margin_left 0.5
print.print_margin_right 0.5
print.print_margin_top 0.5
print.print_oddpages true
print.print_orientation 0
print.print_pagedelay 500
print.print_paper_data 0
print.print_paper_height 11.00
print.print_paper_size_type 1
print.print_paper_size_unit 0
print.print_paper_width 8.50
print.print_reversed false
print.print_scaling 1.00
print.print_shrink_to_fit true
print.print_to_file false
print.print_unwriteable_margin_bottom 20
print.print_unwriteable_margin_left 20
print.print_unwriteable_margin_right 20
print.print_unwriteable_margin_top 20
privacy.sanitize.migrateFx3Prefs true
security.warn_viewing_mixed false

dynamite 60 solutions 382 answers

Check if the solutions given in this article help: Uninstalling add-ons. If your problem is still not solved, see the Troubleshooting section at the end of that article for further help.

masstsnk 0 solutions 2 answers

I tried everything that dynamite linked to, but it will always keep reinstalling itself. There must be some way of getting rid of this? This is fraudulent by Divx

pavelbonev 0 solutions 1 answers

Helpful Reply

Manually delete DivX folder in /Library/Application Support Manually delete Divx related components in /Library/Application Support/Mozilla/Extensions (not sure if second is necessary).

Helper7677 165 solutions 1653 answers

Fifth question on this page: http://support.divx.com/faq/view/supportFAQen170/DivX-Plus-Web-Player-210-Frequently-Asked-Questions

Q: Can I uninstall DivX HiQ?

A: Yes, but DivX HiQ is part of the DivX Plus Web Player. They can be removed together through “Add/Remove Programs” on Windows, and using “Uninstall DivX for Mac” in the DivX applications folder on Mac OS X.

GranCielo83 0 solutions 1 answers

Yes!!! Yihaa! I deleted DivX folder in /Library/Application Support/Mozilla/Extensions and Divx HiQ and Divx plus web player disappeared in the add-ons manager.

P.S. Uninstalling of the divx bundle didn't work for me.

Toni Oriol 0 solutions 1 answers

Yes!!! @pavelbonev It worked for me too!!!

Soilleir 0 solutions 2 answers

where is /library ? i can't follow the steps as i don't know where this folder is! please help! uninstalling doesn't work - i just get 'programme not responding'

Modified by Soilleir

Frungi 0 solutions 1 answers

“/Library” means the Library folder on the root level of the system, the one you see when you double-click your hard disk icon. If you don’t see a hard disk icon, switch to the Finder and just choose “Computer” from the “Go” menu.