Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can print from everything, EXCEPT the web. Not a problem with Explorer. Help

  • 12 replies
  • 168 have this problem
  • 13 views
  • Last reply by cor-el

more options

I can not print from the web with Firefox. I can print emails, pdfs, word documents, Excel -BUT the web page comes out blank. When I use Explorer - I have no such problem. I have uninstalled, restarted and re-installed. I have also reinstalled my printer. Help.

I can not print from the web with Firefox. I can print emails, pdfs, word documents, Excel -BUT the web page comes out blank. When I use Explorer - I have no such problem. I have uninstalled, restarted and re-installed. I have also reinstalled my printer. Help.

Chosen solution

You're welcome. Please mark this thread as SOLVED.

Read this answer in context 👍 0

All Replies (12)

more options
more options

Thank you so much for your recommendation. The first try I simply did the one reset. Then, I realized I should go in and to the whole set for my specific printer. AND it works! I had been using Screen Grab to compensate all this time. Glad to have the ability to print directly from the web back. Hurray!

more options

Chosen Solution

You're welcome. Please mark this thread as SOLVED.

more options

I followed the above resolution and still have just blank pages... Is there a FIrefox Fix yet?

more options

I have reset ALL my printer settings in the about:config window, but they don't stay. How do I get them to stay to what I set. Is there a confirm or update button somewhere?

more options

How can I find preferences to rest printer. I type about:config and I a web page with different links. I can't find print.print_printer. This all strted when Firefox started updating from 3.6.9. Now at 3.6.15 and still prints blank pages.

more options

about:config shouldn't give you a webpage. It is an internal page with hundreds of preferences.

Did you follow the instructions here?
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

more options

I had same problem. Open Mozilla, Firefox from start, programs. Select open in safe-mode. Check box to reset user defaults, then go back and open Firefox normally.

more options

^ Using that pref in the Firefox SafeMode is going to do a lot more than reset printer preferences. The user is going to loose bookmarks, passwords, site preferences, and more.

more options

I reset my user defaults and did not loose bookmarks or passwords. And my printer is back working.

more options

about:config did not show up. Only a webpage with Links all different and no pulldown menu.