X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Is there a known conflict when using Firefox 3.6 and Norton Security on Windows XP which might result in Windows Restore Progrsm being unable to revert the C: Drive to any restore points?

Posted

This occurred once shortly after making Firefox the default browser and I could not make Restore functional, even after disabling Restore on all drives, rebooting, and creating a manual restore point. I then performed a clean install of Windows XP and regained a functional Restore. On several occasions after reloading all programs I tested Restore and it worked properly. Now, 2 weeks later it has recurred. I'm wondering if it could be Firefox or Norton.

Chosen solution

Yes, it is a known Norton conflict.

1. "Norton 2006 and later products have a security feature that prevents outside programs from making changes to the Norton product. This security feature can prevent Windows System Restore from changing Norton files, resulting in the "Restoration Incomplete" message.

Temporarily turn off the Norton product protection before you run Windows System Restore."

http://service1.symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013

2. You can also see here for more details: http://service1.symantec.com/support/nav.nsf/docid/2001012915055706

Read this answer in context 4

Additional System Details

This happened

Just once or twice

This started when...

IDK

Installed Plug-ins

  • Shockwave Flash 10.1 r102
  • Adobe PDF Plug-In For Firefox and Netscape 8.2.5
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • GEPlugin
  • Google Update
  • Java Plug-in 1.4.2 for Netscape Navigator (DLL Helper)
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 GTB7.1

More Information

Full virus scan negative. No other program difficulties apparent.

Gryllida 76 solutions 892 answers

Chosen Solution

Yes, it is a known Norton conflict.

1. "Norton 2006 and later products have a security feature that prevents outside programs from making changes to the Norton product. This security feature can prevent Windows System Restore from changing Norton files, resulting in the "Restoration Incomplete" message.

Temporarily turn off the Norton product protection before you run Windows System Restore."

http://service1.symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013

2. You can also see here for more details: http://service1.symantec.com/support/nav.nsf/docid/2001012915055706

Modified by Gryllida

Question owner

Gryllida: Much thanks for your suggestion and links. Actually I tried System Restore on several occasions using both automated and manual restore points (after having first disabled Norton) but had the same negative result. I went back thru and disabled System Restore on all drives, rebooted, and erased all Restore points. After again disabling Norton I next turned Restore on C: Drive, and turned it off on the D: Drive (partition) and the external hard drive. With a new manual restore point then entered I again activated the Restore Program and this time had success. I'll wait until AM when I get the next automated system checkpoint and try it again. Looking good so far. I think that I'll continue not to have Restore monitor the D: and L: Drives

       Again, thank you !!     awnmnorth