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Cannot save .pdf files from Firefox

Posted

I am having problems saving .pdf files from some websites (ex: Time Warner Cable) with Firefox. When I click on View or Save the .pdf, Firefox opens a new window, and I can see the document. However, sometimes it won't let me save it. When I go to the bottom of the document, the Adobe menu bar pops up, but when I hit the save icon, nothing happens (note: on rare occasions, hitting the save icon will open a dialog box and allow me to save the document; however, most frequently, it does nothing. Even on the same site - sometimes it allows me to save; sometimes it doesn't). There is noting in the Firefox window that will allow me to save either (just Move, Size, Minimize, Maximize, Close). Both Internet Explorer and Chrome allow me to save the .pdfs from these sites, so it is not a site problem.

Any thoughts?

Chosen solution

Disable all Adobe plugins in Tools -> Add-Ons -> Plugins and click the PDF link again. It should not open the file in browser then, and it possibly would be easier to save.

You can setup the actions for Firefox to take when you open PDF links at the Applications panel in your preferences.

Read this answer in context 37

Additional System Details

Sites Affected

http://timewarnercable.com

Installed Plug-ins

  • Default Plug-in
  • Google Update
  • Shockwave Flash 10.0 r22
  • iTunes Detector Plug-in
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.51204.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 (.NET CLR 3.5.30729)

More Information

Gryllida 76 solutions 892 answers

Chosen Solution

Disable all Adobe plugins in Tools -> Add-Ons -> Plugins and click the PDF link again. It should not open the file in browser then, and it possibly would be easier to save.

You can setup the actions for Firefox to take when you open PDF links at the Applications panel in your preferences.

Helpful Reply

Disabling the Adobe plug-ins worked - thanks! Interestingly, I had first tried your second solution (changing the action Firefox took when downloading .pdfs through the Applications Panel under Options); however, this did not work... the Adobe plug in seems to override these rules.