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Why does my yahoo home page and mail look distorted in firefox? It only started since last weekend.

Posted

I also use firefox for banking for safety reasons but all my bank home pages also look very distorted. The font has reduced quite drastically. I zoom in a few times to see the fine print but the surrounding font looks much larger. How can this be fixed?

Chosen solution

Reset the page zoom on pages that cause problems: View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)

Read this answer in context 3

Additional System Details

This happened

Every time Firefox opened

This started when...

Saturday 30.01.2011

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Shockwave Flash 10.1 r102
  • Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers
  • 4.0.51204.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 ( .NET CLR 3.5.30729)

More Information

I uninstalled firefox twice and did a full installation but the problem still occurs.

cor-el
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10749 solutions 96724 answers

Chosen Solution

Reset the page zoom on pages that cause problems: View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)

Question owner

cor-el,

Thank you for your reply but I already did what you suggested when I first noticed the change.

cor-el
  • Top 10 Contributor
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10749 solutions 96724 answers

Did you make changes to the (minimum) font settings?

You can check the font setting in: Tools > Options > Content : Fonts & Colors > Advanced
Default Font: Times New Roman (16)
Fonts for  : Western
Proportional: Serif (16)
Serif  : Times New Roman
Sans-serif  : Arial
Monospace  : Courier New (13)
[X] "Allow pages to choose their own fonts, instead of my selections above"

See also:

Question owner

Thank you. I checked the font settings again and they are okay.

Question owner

All my bank home pages still look very distorted. My yahoo mail looks distorted on firefox but not on google chrome.

imsewfine 0 solutions 36 answers

Thanks for these suggestions. It is quite strange to find pages that have been familiar for years are suddenly so strange that I would be hesitant to make any changes in my online banking-let's face it, once into those pages, it is changing that is the plan so I will try your suggestions. Also for long time, I have had an option of enhancing font size but I cannot use that now because it distorts those pages even worse. I find this disconcerting. I do not have time to address these basics each time I start to do a routine step in my day.

imsewfine 0 solutions 36 answers

Helpful Reply

I did what you suggested and what I found was that under advanced settings, it has been set as Adv Fonts=Western Proportional-serif size 12, serif=Arial, sans serif=Arial, monospace = Courier New Size 13 Minimum size=none, x=allow pages to find their own font (logically this did not make sense and therefore I changed it to checked so that pages can find their own fonts and I thought that I had changed the minimum size but my notes do not lie. After this, I returned to online banking and initial page was huge but proportional but I went to second page and it was distorted. Next, I went to mozillazine page you suggested and when that opened, the page was enormous but proportional! All of this is so very strange. If you have further suggestions, they are very welcome. I must leave now for appointment out of town and will return later to see your plans for my fix to this mess. Thanks, Bye, S Is it significant that my settings are for Arial rather than Times New York? I would think that is personal preference but I do not recall making those settings-how do they arrive when set by Microsoft? or by wherever they are set? Who does originally set this type of thing?

imsewfine 0 solutions 36 answers

I am wondering if this may give understanding to what is going on in my online banking because I was in a different bank's site before the one that prompted my report and that showed just right but the one that is very strange is Wachovia bank and they are in process for PA, any day to switch to Wells Fargo-all of those banks have the new signs in place with temp Wachovia hanging over them until the day when it is official and then, those temp signs are removed. Perhaps, their online banking is undergoing the switch. I will log in by a different account, to Wells Fargo to check if their site supports Firefox or the other way around. No time now to do that. I still want to know if the settings are supposed to be a certain way for FF to be able to accommodate the way a page shows itself.

cor-el
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10749 solutions 96724 answers

Helpful Reply

You did try to reset the page zoom on every page that does look distorted?

Does it look better if you disable website fonts?

  • Tools > Options > Content : Fonts & Colors > Advanced : [ ] "Allow pages to choose their own fonts, instead of my selections above"

You can reload a web page and bypass the cache with:

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)
jamie0071 0 solutions 2 answers

Have tried all the above tips but made no difference. I finally wrote to Yahoo Help desk with my questions and frustrations about why does yahoo home page look distorted in Firefox only, but not on Google Chrome? I'm still waiting for yahoo to respond to my query. I will share their answer once I hear from them, though I do think it's an issue with Firefox and their help desk should look into it. It looks distorted on all my 4 computers not just one.

cor-el
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  • Moderator
10749 solutions 96724 answers

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed the maximum file size (1 MB).