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Hotmail un-usable constant reload

Posted

The reload circle goes and stops and goes and stops when I open email on Hotmail site. Photos in emails flash (appear-disappear-reload, etc., endlessly). All worked perfectly this morning, and then this afternoon new version installed, and now it's so messed up as to be unusable on that site. No problem in IE8. Disabled ABP, and it's not causing the problem (although I did send them a report).

Is there a fix for this?

The reload circle goes and stops and goes and stops when I open email on Hotmail site. Photos in emails flash (appear-disappear-reload, etc., endlessly). All worked perfectly this morning, and then this afternoon new version installed, and now it's so messed up as to be unusable on that site. No problem in IE8. Disabled ABP, and it's not causing the problem (although I did send them a report). Is there a fix for this?

Chosen solution

It's a bug with Hotmail that started on the 18th or 19th when they did an upgrade.
https://bugzilla.mozilla.org/show_bug.cgi?id=627729

Microsoft is aware of the problem. Strange thing is this comment.
https://bugzilla.mozilla.org/show_bug.cgi?id=627729#c45
Is Hotmail pushing ads to Firefox users, but not to IE9beta users?

Read this answer in context 12

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • Shockwave Flash 10.1 r102
  • Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
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  • Adobe PDF Plug-In For Firefox and Netscape 8.2.5

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:2.0b10) Gecko/20100101 Firefox/4.0b10

More Information

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Firefox
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Question owner

in the address bar it's showing javascript:void(0);

in the address bar it's showing javascript:void(0);

Question owner

Further.... I can stop this behaviour by forcing the constant reload to 'Stop'. I right-click, and the 'Stop' option just below the 'Reload' is available. When I click that, everything is fine. I can recreate this by closing FF, going to Hotmail, clicking on an email so it opens, and it starts reloading over and over and over. Click 'Stop' and all is well until I close either than tab or FF. Then it starts all over again.

This is very annoying.

Further.... I can stop this behaviour by forcing the constant reload to 'Stop'. I right-click, and the 'Stop' option just below the 'Reload' is available. When I click that, everything is fine. I can recreate this by closing FF, going to Hotmail, clicking on an email so it opens, and it starts reloading over and over and over. Click 'Stop' and all is well until I close either than tab or FF. Then it starts all over again. This is very annoying.

Question owner

I think I was just lucky with the 'Reload' and 'Stop' button. It's still doing it when I open any of the emails on the Inbox and those in the folders. Same behaviour for all emails no matter where they're stored on Hotmail.

I think I was just lucky with the 'Reload' and 'Stop' button. It's still doing it when I open any of the emails on the Inbox and those in the folders. Same behaviour for all emails no matter where they're stored on Hotmail.
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40287 answers

Chosen Solution

It's a bug with Hotmail that started on the 18th or 19th when they did an upgrade.
https://bugzilla.mozilla.org/show_bug.cgi?id=627729

Microsoft is aware of the problem. Strange thing is this comment.
https://bugzilla.mozilla.org/show_bug.cgi?id=627729#c45
Is Hotmail pushing ads to Firefox users, but not to IE9beta users?

It's a bug with Hotmail that started on the 18th or 19th when they did an upgrade. <br /> https://bugzilla.mozilla.org/show_bug.cgi?id=627729 Microsoft is aware of the problem. Strange thing is this comment. <br /> https://bugzilla.mozilla.org/show_bug.cgi?id=627729#c45 <br /> Is Hotmail pushing ads to Firefox users, but not to IE9beta users?

Question owner

Thank you for your brilliant reply to this problem. I was thinking it was a FF problem, and now I know where the blame should go.

Thank you for your brilliant reply to this problem. I was thinking it was a FF problem, and now I know where the blame should go.
martinhort 0 solutions 1 answers

I get something similar as cannot scroll down on emails without the screen immediately scrolling back. Parts of the screen get blocked for no apparent reason. emails have been lost. There is no problem with IE8, Chrome, Opera or Safari.

I get something similar as cannot scroll down on emails without the screen immediately scrolling back. Parts of the screen get blocked for no apparent reason. emails have been lost. There is no problem with IE8, Chrome, Opera or Safari.

Question owner

That's interesting because I've just discovered that I can't replicate the problem using FF3.6

That's interesting because I've just discovered that I can't replicate the problem using FF3.6

Question owner

I just re-tested this odd behaviour in Hotmail using Chrome and IE8. It doesn't happen at all. So I tried FF3.6.11 (latest non-beta update), and discovered that it absolutely DOES NOT happen in that browser either. Is it possible that the problem is being caused by some conflict with the new JägerMonkey JavaScript engine? I know that Martin referred me to those URLs but this is very odd.

I just re-tested this odd behaviour in Hotmail using Chrome and IE8. It doesn't happen at all. So I tried FF3.6.11 (latest non-beta update), and discovered that it absolutely DOES NOT happen in that browser either. Is it possible that the problem is being caused by some conflict with the new JägerMonkey JavaScript engine? I know that Martin referred me to those URLs but this is very odd.
Sphero09 0 solutions 1 answers

I get the exact same problem, only with the beta of firefox 4 browser. So far, this is the only website I've had this issue with. I'm not a software expert, but I'd just like to add I'm running this on Windows XP OS, just in case it might help. To the others experiencing this problem, my temporary solution is to click on the email you wish to read in, then File>Work Offline, which stops the refreshing although it is not very practical.

I get the '''exact''' same problem, only with the beta of firefox 4 browser. So far, this is the only website I've had this issue with. I'm not a software expert, but I'd just like to add I'm running this on Windows XP OS, just in case it might help. To the others experiencing this problem, my temporary solution is to click on the email you wish to read in, then File>Work Offline, which stops the refreshing although it is not very practical.
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158895 answers

You can try to spoof the user agent as Firefox 3.6.13 to test if the server has a problem with the (new) Firefox 4 user agent.

See https://bugzilla.mozilla.org/show_bug.cgi?id=627729#c17

You can try to spoof the user agent as Firefox 3.6.13 to test if the server has a problem with the (new) Firefox 4 user agent. See https://bugzilla.mozilla.org/show_bug.cgi?id=627729#c17 *User Agent Switcher: https://addons.mozilla.org/firefox/addon/59
LiliMore 0 solutions 1 answers

There are constant problems beetween Firefox and hotmail, in a previous upgrade, it wasn't possible to read or send attached files. That's really annoying me...I have to come back to 3.6.13 and being appeal to upgrade to Firefox 4. For my part I choose to open a new mail account (gmail) because MSN is SO soo, you know.. desappointing.

There are constant problems beetween Firefox and hotmail, in a previous upgrade, it wasn't possible to read or send attached files. That's really annoying me...I have to come back to 3.6.13 and being appeal to upgrade to Firefox 4. For my part I choose to open a new mail account (gmail) because MSN is SO soo, you know.. desappointing.
Rock 0 solutions 7 answers

I don't know how this can be marked as "solved" when it clearly is not. I do know that hitting the "escape" key after selecting a message will stop the loading and make the messages readable.

I disagree that the problem belongs to hotmail. If that were true, it would be the same with all firefox versions but it only shows up in 4.0b10.

I surely hope with all the feedback that the mozilla team gets to work on this ASAP.

I don't know how this can be marked as "solved" when it clearly is not. I do know that hitting the "escape" key after selecting a message will stop the loading and make the messages readable. I disagree that the problem belongs to hotmail. If that were true, it would be the same with all firefox versions but it only shows up in 4.0b10. I surely hope with all the feedback that the mozilla team gets to work on this ASAP.

Question owner

Rock, if there was a method marking this "Un-solved" I'd certainly do so as I've offered up enough info to suggest that it's the latest beta version that can't cope with whatever changes Hotmail has made. A good browser needs to be functional on all major sites, and certainly Hotmail is one of those.

For me, hitting ESC doesn't stop the reloading action, and if there's a photo in the email you can just forget about trying to view it.

Rock, if there was a method marking this "Un-solved" I'd certainly do so as I've offered up enough info to suggest that it's the latest beta version that can't cope with whatever changes Hotmail has made. A good browser needs to be functional on all major sites, and certainly Hotmail is one of those. For me, hitting ESC doesn't stop the reloading action, and if there's a photo in the email you can just forget about trying to view it.
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158895 answers

The beta did work with Hotmail, but MS made changes to the code and didn't test it with the current beta version as stated in the bug report (please do not comment in bug reports; you can vote instead).

The beta did work with Hotmail, but MS made changes to the code and didn't test it with the current beta version as stated in the [https://bugzilla.mozilla.org/show_bug.cgi?id=627729 bug report] (please do not comment in bug reports; you can vote instead).

Question owner

Re Bug Report comment 77. What is "IE tab 2"

Re Bug Report comment 77. What is "IE tab 2"

Modified by Miskmask

Question owner

Found IE Tab2. Thanks, but no. If I want IE, I'll use IE. I have FF4 installed for that very reason.

Found IE Tab2. Thanks, but no. If I want IE, I'll use IE. I have FF4 installed for that very reason.
fpmurphy 0 solutions 5 answers

Helpful Reply

The simplest workaround for the moment is to go into about:config and set the html5.enable boolean from true to false.

The simplest workaround for the moment is to go into about:config and set the html5.enable boolean from true to false.
Rock 0 solutions 7 answers

The escape key will work but you have to hit it repeatedly. Another work around is to go into about:config and set the html5.enable boolean from true to false. Yet another workaround is to install the IE Tab 2 sites filter available as an addon. I am going with the boolean fix for right now.

The escape key will work but you have to hit it repeatedly. Another work around is to go into about:config and set the html5.enable boolean from true to false. Yet another workaround is to install the IE Tab 2 sites filter available as an addon. I am going with the boolean fix for right now.

Question owner

Rock, didn't know to repeatedly hit ESC. Just tried it and it works quite okay. I'm going to pretend that I don't know how to alter the about:config file; most users wouldn't know or wish to learn how. They just want a browser to work straight out of the 'box'. If someone doesn't play the role of an old-age-pensioner with a new computer for Christmas, then who will ... besides a real old-age-pensioner that is...

Rock, didn't know to repeatedly hit ESC. Just tried it and it works quite okay. I'm going to pretend that I don't know how to alter the about:config file; most users wouldn't know or wish to learn how. They just want a browser to work straight out of the 'box'. If someone doesn't play the role of an old-age-pensioner with a new computer for Christmas, then who will ... besides a real old-age-pensioner that is...
ex-IE8 0 solutions 7 answers

Experiencing same issue, as stated VERY annoying, but NOT surprised coming from microsoft, a lot of their upgrades create other problems. Primary reason to switch browser to FireFox. Thanks for the tips on the ESC key, may look into the boolean logic. W7 64bit IE8.

Experiencing same issue, as stated VERY annoying, but NOT surprised coming from microsoft, a lot of their upgrades create other problems. Primary reason to switch browser to FireFox. Thanks for the tips on the ESC key, may look into the boolean logic. W7 64bit IE8.