there are 2 versions of Adobe Flash, IE and Firefox use different versions and you do not have the version used by Firefox.

Using Firefox, you can get Flash from http://get.adobe.com/flashplayer

Alternatively (this is the method I prefer), you can download and install the manual installers for Adobe Flash, for details see http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller

There are 2 versions of Adobe Flash:

• the Plugin version for Firefox and most other browsers
• the ActiveX version only for IE (see: ActiveX)
• When updating, you need to update both

You do not have the Plugin version installed for Firefox. Look for "Shockwave Flash" in Tools > Add-ons > Plugins

1. Install the Flash plugin to the latest version.
   • Download and SAVE to your Desktop so you can find the installer later
   • If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
   • After download is complete, exit Firefox
   • Click on the installer you just downloaded and install
     • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
   • Start Firefox and check your version again or test the installation by going back to the download link below
   • Download and information: http://www.adobe.com/software/flash/about/
     • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
     • Use IE to go to the above site to update the IE ActiveX
   • Download Manual installers.
     • http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
     • Note separate links for:
       • Plugin for Firefox and most other browsers
       • ActiveX for IE

Thank you so much, it worked!