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XUL Runner Error: Platform version '1.9.2.12' is not compatible with minVersion >= 1.9.2.13 maxVersion <= 1.9.2.13

Firefox
biff replied 15 years ago
pipkummel
pipkummel

firefox won't launch, and the above error message appears.

firefox won't launch, and the above error message appears.

All Replies (3)

cor-el
cor-el
  • Moderator

Do a clean (re)install:

  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

pipkummel
pipkummel Question owner

thank you ! that worked

biff
biff

If this is a portable version, just reinstall