Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox does not recognize my master password when trying to log on to yahoo.

  • 1 reply
  • 10 have this problem
  • 1 view
  • Last reply by cor-el

more options

Every time I try to log into Yahoo, a window drops down stating "Password required. Please enter Master Password for the security device" It does not recognize my password when I enter it in the drop down. So I went to the preferences and tried to turn off the "Use a Master Password" in the security tab, but it will not recognize my master password. I have also uninstalled firefox and tried to re-install it. I have done a diagnostic on my computer and nothing appears wrong. Just still having the problem.

All Replies (1)

more options

See "Resetting the master password": http://kb.mozillazine.org/Master_password

If using the chrome url (chrome://pippki/content/resetpassword.xul) doesn't work then delete key3.db and signons.sqlite and any exiting signons#.txt files from older Firefox versions in the Profile_Folder.