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Firefox displaying JPEG images with green colour cast on Facebook and Flickr, images correct in all other browsers.

Posted

Since an update to Firefox early in the year JPEGs have begun appearing with a green colour bias (very noticeable in black and white images) which isn't in the original image. I first noticed this on photos viewed on Facebook and initially believed it to be a problem specific to that site, but am increasingly seeing it on images from many different websites - including Flickr.

Having searched for examples of people with a similar problem, the only suggested reason I've been able to find for this was that the images were created using the wrong colour profile and should work fine if created in sRGB. However, this happens with images I upload to both Facebook and Flickr myself and having checked, all are already in sRGB.

All images effected display correctly when viewed in other browsers (tested myself using both IE8 and Opera).

I've tried running Firefox in safemode, uninstalling then reinstalling Firefox, and also uninstalling Firefox along with the whole profile to do a completely fresh install and then checking again before any add-ons/themes were installed - under all circumstances the images continue to display with this green tint to them.

The URL I've provided (http://www.facebook.com/photo.php?pid=1062726&l=e70ee32093&id=1424061557) links to a screen capture I took and placed on my Facebook profile to illustrate the problem to others soon after I first encountered it.

Originally I hoped this was a small bug within Firefox that would be fixed with a later update, but this clearly isn't the case as there have been several updates since then without this changing and other people using Firefox have told me that they don't have this problem viewing the same images. Having searched the support pages and forums several times over the months since this first began, and having now found the time to do a completely fresh install of Firefox - all without managing to fix this problem - I'm now drawing a blank as to how to proceed.

Any help would be very gratefully received. I've used Firefox since the days it was known as Phoenix and much prefer it to the other browsers available. Having to keep switching to Opera whenever I need to be sure what I'm seeing and any images I upload are coloured correctly has become really irritating over time.

System specs: Windows XP Professional, SP3 Pentium 4 3.60GHz 1 GB RAM Firefox 3.6.12

Since an update to Firefox early in the year JPEGs have begun appearing with a green colour bias (very noticeable in black and white images) which isn't in the original image. I first noticed this on photos viewed on Facebook and initially believed it to be a problem specific to that site, but am increasingly seeing it on images from many different websites - including Flickr. Having searched for examples of people with a similar problem, the only suggested reason I've been able to find for this was that the images were created using the wrong colour profile and should work fine if created in sRGB. However, this happens with images I upload to both Facebook and Flickr myself and having checked, all are already in sRGB. All images effected display correctly when viewed in other browsers (tested myself using both IE8 and Opera). I've tried running Firefox in safemode, uninstalling then reinstalling Firefox, and also uninstalling Firefox along with the whole profile to do a completely fresh install and then checking again before any add-ons/themes were installed - under all circumstances the images continue to display with this green tint to them. The URL I've provided (http://www.facebook.com/photo.php?pid=1062726&l=e70ee32093&id=1424061557) links to a screen capture I took and placed on my Facebook profile to illustrate the problem to others soon after I first encountered it. Originally I hoped this was a small bug within Firefox that would be fixed with a later update, but this clearly isn't the case as there have been several updates since then without this changing and other people using Firefox have told me that they don't have this problem viewing the same images. Having searched the support pages and forums several times over the months since this first began, and having now found the time to do a completely fresh install of Firefox - all without managing to fix this problem - I'm now drawing a blank as to how to proceed. Any help would be very gratefully received. I've used Firefox since the days it was known as Phoenix and much prefer it to the other browsers available. Having to keep switching to Opera whenever I need to be sure what I'm seeing and any images I upload are coloured correctly has become really irritating over time. System specs: Windows XP Professional, SP3 Pentium 4 3.60GHz 1 GB RAM Firefox 3.6.12

Modified by ADBurgess

Additional System Details

Sites Affected

http://www.facebook.com/photo.php?pid=1062726&l=e70ee32093&id=1424061557

Installed Plug-ins

  • Default Plug-in
  • Shockwave Flash 10.1 r102
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.50917.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Adobe Acrobat Plug-In Version 6.00 for Netscape
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 (.NET CLR 3.5.30729)

More Information

Application Basics
Name
Firefox
Version
3.6.12
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant
1.1
true
{20a82645-c095-46ed-80e3-08825760534b}
Java Quick Starter
1.0
true
jqs@sun.com
DownloadHelper
4.8.1
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Download Statusbar
0.9.7.2
true
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
Tab Mix Plus
0.3.8.4
true
{dc572301-7619-498c-a57d-39143191b318}
Adblock Plus
1.3.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Old Location Bar
2.1.5
true
{3205B348-523A-4fac-9BC4-9939CBF583B0}
All-in-One Gestures
0.21.1
true
{8b86149f-01fb-4842-9dd8-4d7eb02fd055}
British English Dictionary
1.19
true
en-GB@dictionaries.addons.mozilla.org
Noia 2.0 eXtreme OPT
3.76
true
noia2_option@kk.noia
BetterPrivacy
1.48.3
true
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
Flashblock
1.5.14.2
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
Exif Viewer
1.55
true
exif_viewer@mozilla.doslash.org
Modified Preferences
Name
Value
browser.history_expire_days
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.mstone
rv:1.9.2.12
browser.tabs.autoHide
true
browser.tabs.loadInBackground
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
extensions.lastAppVersion
3.6.12
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.warn_entering_secure
true
security.warn_leaving_secure
true

Navwolf 0 solutions 7 answers

Hi jscher2000,

I've now tried all the alternatives you've suggested and get the same result each time. I've come to the conclusion that Firefox is incompatible with wide-gamut monitors as they reveal even the slightest variation in colours. The fact that all other browsers have no problem displaying colours as they the were originally defined, seems to confirm this.

I'll just have to live with the fact that Firefox has this annoying feature and so will avoid it in future.

Anyway, thanks for your input.

Hi jscher2000, I've now tried all the alternatives you've suggested and get the same result each time. I've come to the conclusion that Firefox is incompatible with wide-gamut monitors as they reveal even the slightest variation in colours. The fact that all other browsers have no problem displaying colours as they the were originally defined, seems to confirm this. I'll just have to live with the fact that Firefox has this annoying feature and so will avoid it in future. Anyway, thanks for your input.
jscher2000
  • Top 10 Contributor
8766 solutions 71704 answers

Hi navwolf, your reference to hardware brought to mind one other thing to check. Could you try disabling graphics hardware acceleration? Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches with some graphic cards/drivers.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button or classic Tools menu > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

Does that make any difference? If not, you could always send me your monitor for further testing. ;-)

Hi navwolf, your reference to hardware brought to mind one other thing to check. Could you try disabling graphics hardware acceleration? Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches with some graphic cards/drivers. You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). orange Firefox button ''or'' classic Tools menu > Options > Advanced On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available" Does that make any difference? If not, you could always send me your monitor for further testing. ;-)
Navwolf 0 solutions 7 answers

The hardware acceleration disabled made no difference. what i've just discovered however, is that when I convert the image from jpeg to gif the colour is fine??????

The hardware acceleration disabled made no difference. what i've just discovered however, is that when I convert the image from jpeg to gif the colour is fine??????
cor-el
  • Top 10 Contributor
  • Moderator
17532 solutions 158534 answers

The jpeg image may have an embedded color profile, so check that the image is saved with the default sRGB color profile.

The jpeg image may have an embedded color profile, so check that the image is saved with the default sRGB color profile.
jscher2000
  • Top 10 Contributor
8766 solutions 71704 answers

when I convert the image from jpeg to gif the colour is fine?

As far as I know, only JPEGs are color managed by applying a profile. The fact that Firefox renders the color incorrectly on your screen suggests that Firefox is not able to handle your display profile. Perhaps it's a newer version of the standard, or a bug in reading it.

''when I convert the image from jpeg to gif the colour is fine?'' As far as I know, only JPEGs are color managed by applying a profile. The fact that Firefox renders the color incorrectly on your screen suggests that Firefox is not able to handle your display profile. Perhaps it's a newer version of the standard, or a bug in reading it.
Navwolf 0 solutions 7 answers

cor-el,

As jscher2000 will confirm from the image I'd sent to him, the jpeg definately has the default sRGB profile embedded in it.

cor-el, As jscher2000 will confirm from the image I'd sent to him, the jpeg definately has the default sRGB profile embedded in it.