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browser redirects. Anti virus and anti malware comes up clean

  • 5 replies
  • 63 have this problem
  • Last reply by pakaraima

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When ever I click on a link from the browser I keep getting redirected to some other web site. All anti virus and anti malware comes up clean.

If I type the URL directly I do not get redirected.

I'm slowly being driven insane.

All Replies (5)

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Cartwrighclan. Thanks for your message. Please clean all cookies ( Tools>options, select the "privacy" tab and "remove individual cookies", then select the "remove all cookies " button. Do this also happens when you use IE ( internet explorer) ?. do the site that opens once you select the link is always the same? please let us know if that resolve the issue

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Yes this also happens with IE. When I click on a link, the site I get redirect to is always diffenent.

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Ok. I cleared out all cookies. Still being redirected.

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You may need to scan with several different AV/AS scanners.


  1. Never run more than 1 Firewall at a time.
  2. Never run more than 1 AV/AS application in an active state (on-access/real-time scanning) at a time.
  3. Malwarebytes free version will scan and clean infections found; no need to purchase unless you want real-time scanning and a few other features in the paid version.

Download, install and update as many of the following as possible until your infections are cleaned.

  1. The free versions of these scanners will detect infections and clean your system; no need to purchase
  2. Different malware scanners detect some malware that other scanners do not.
  3. If you are unable to download the malware programs,
    • change the name of the installer program before saving the download to your hard drive, and
    • once installed, go to the installation folder for the program and change the name of the program executable file (i.e., for Malwarebytes Anti-Malware, change mbam.exe to xyz-mb.exe), then update the program and run the scan.
    • you may need to download on an un-infected computer, change the name of the installer program, copy the installer to a CD or USB thumb drive, and transport to your system for installation.
  4. Some stubborn malware will need to be removed in Windows Safe Mode with Networking. See:

If these don't find or can't clear the infection(s), post in one of these forums for specialized malware removal help:

  1. Read and follow their rules for posting
  2. Follow their instructions to the letter
  3. Be patient; you are put in a queue and you will get a response when they get to your post

The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post.

  • Adobe Shockwave for Director Netscape plug-in, version 10.2
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.0" (new security update just released this week; ver. 9.4.1)
  • Shockwave Flash 10.1 r85
  • Next Generation Java Plug-in 1.6.0_16 for Mozilla browsers
  1. Check your plugin versions:
    • Note: plugin check page does not have information on all plugin versions
  2. Update Shockwave for Director
    • NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
    • Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
    • When the download is complete, exit Firefox (File > Exit)
    • locate and double-click in the installer you just downloaded, let the install complete.
    • Restart Firefox and check your plugins again.
    • Download link and more information:
  3. Update Adobe Reader (PDF plugin):
    • From within your existing Adobe Reader (if you have it already installed):
      • Open the Adobe Reader program from your Programs list
      • Click Help > Check for Updates
      • Follow the prompts for updating
      • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    • Download complete installer (if you do NOT have Adobe Reader installed):
      • Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
      • Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
      • Click "Save to File"; save to your Desktop (so you can find it)
      • After download completes, close Firefox
      • Click the installer you just downloaded and allow the install to continue
        • Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
      • Windows only Download link:
        • Choose your OS
        • Choose the latest #.x version (example 9.x, for version 9)
        • Choose the highest number version listed
        • Choose your language
        • Download the file
        • Windows: choose the .exe version
          • NOTE: At the time/date of this reply, using this method, only the incremental update is available on the Adobe FTP server; download the .msp file under the "misc" folder, save it to your hard drive, exit Firefox, run the installer file and Windows Installer will install it for you.
      • OSX, Linux and Solaris Download link:
    • Also see: (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras")
    • After the installation, start Firefox and check your version again.
  4. Update the Flash plugin to the latest version.
    • Download and SAVE to your Desktop so you can find the installer later
    • If you do not have the current version, click on the "Player Download Center" link on the "Download..." page below
    • After download is complete, exit Firefox
    • Click on the installer you just downloaded and install
      • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
    • Start Firefox and check your version again or test the installation by going back to the download link below
    • Download and information:
      • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
      • Use IE to go to the above site to update the IE ActiveX
  5. Update the Java plugin to the latest version.
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My problem only occurs with firefox. IE and Chrome do not have similar symptoms. The problem only occurs in firefox if I enable the javascript. If de-install firefox and re-install it the problem comes back. I spent $40 to but the anti-virus pcsafedoctor and it claimed that the malware was in c:\windows\installer\$PCPATCHCACHE$ directory but it did not remove it. It indicated that it detected the trojan PE_PATCH.