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Firefox has been installed by a cold caller, this has cost me £37.45p, have I been conned, if so what can I do?

Firefox
TonyE replied
gerryg
gerryg

Last week out of the blue an alledged IT technician rang me stating that my laptop was generating many "errors & warning when I use the internet, he stated that he would install firefox remotely which would prevent these errors & warnings. He asked me to pay £37.45p to enable this software to be installed, I paid by debit card. Have I been conned, if so what can I do to protect myself.

Last week out of the blue an alledged IT technician rang me stating that my laptop was generating many "errors & warning when I use the internet, he stated that he would install firefox remotely which would prevent these errors & warnings. He asked me to pay £37.45p to enable this software to be installed, I paid by debit card. Have I been conned, if so what can I do to protect myself.

All Replies (1)

TonyE
TonyE

You have almost certainly been conned, they may have installed malicious software possibly with the intent of stealing your passwords. Run a full anti-virus scan, and in addition download and run some malware scanners such as: