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cant print from any site on firefox, but can print from internet explorer

Posted

when i am on firefox and try to print something from anything, such as amazon, or my aol, or my email secure server, or whatever, it doesn't print. But, if i use Internet Explorer, i can print from anything. This just started happening

when i am on firefox and try to print something from anything, such as amazon, or my aol, or my email secure server, or whatever, it doesn't print. But, if i use Internet Explorer, i can print from anything. This just started happening

Chosen solution

Hello ellenharper,

Many printing problems can be resolved by clearing the print preferences in about:config. Here's how you do it:

  1. Enter about:config in the Firefox location bar and press Enter. Click I'll be careful, I promise to continue.
  2. In the Filter textbox enter print.
  3. Right-click each remaining setting and select Reset.


Try to print again and see if the issues still occur!

Read this answer in context 6

Additional System Details

This happened

Every time Firefox opened

This started when...

about two weeks ago

Installed Plug-ins

  • Mozilla ActiveX control and plugin module
  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • getplusplusadobe16248
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.0 r32
  • iTunes Detector Plug-in
  • DLM Netscape Plugin (2.3.9.113)
  • GEPlugin
  • 4.0.50917.0
  • Virtual Earth 3D 1.1 plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • Google Update
  • Java Plug-in 1.5.0_03 for Netscape Navigator (DLL Helper)
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 (.NET CLR 3.5.30729)

More Information

user66338 58 solutions 452 answers

Chosen Solution

Hello ellenharper,

Many printing problems can be resolved by clearing the print preferences in about:config. Here's how you do it:

  1. Enter about:config in the Firefox location bar and press Enter. Click I'll be careful, I promise to continue.
  2. In the Filter textbox enter print.
  3. Right-click each remaining setting and select Reset.


Try to print again and see if the issues still occur!

<p>Hello ellenharper,<br /><br />Many printing problems can be resolved by clearing the print preferences in about:config. Here's how you do it:<br /><br /></p> <ol> <li class="numbered">Enter about:config in the Firefox location bar and press Enter. Click <em>I'll be careful, I promise</em> to continue.</li> <li class="numbered">In the <strong>Filter</strong> textbox enter <strong>print</strong>.</li> <li class="numbered">Right-click each remaining setting and select <em>Reset</em>.</li> </ol> <p><br />Try to print again and see if the issues still occur!</p>
olebear53 0 solutions 1 answers

Where is Firefox location bar located?

Where is Firefox location bar located?
age_reason 0 solutions 1 answers

Had the same problem and have seen it in Firefox and Thunderbird. The print function works in other programs but not in Firefox. I believe that it is the communication between firefox/Thunderbird and the printer. My solution was to uninstall/remove the printer in windows/devices/printers and then "rediscover" the printer. When asked if I wanted to use the existing driver, I said NO and reinstalled the default driver. I did not reboot the PC, restart Firefox or any other thing and it printed the first time. Hope this helps.

Had the same problem and have seen it in Firefox and Thunderbird. The print function works in other programs but not in Firefox. I believe that it is the communication between firefox/Thunderbird and the printer. My solution was to uninstall/remove the printer in windows/devices/printers and then "rediscover" the printer. When asked if I wanted to use the existing driver, I said NO and reinstalled the default driver. I did not reboot the PC, restart Firefox or any other thing and it printed the first time. Hope this helps.
lslysimm 0 solutions 1 answers

THANK YOU THANK YOU THANK YOU...............

I have called my printer help line and told them of this miracle!!! I have been on the phone for at least 2 frustrating hours and they almost solved this problem... they told me about the about:config thing but didnt go far enough... when I applied your solution of resetting ALL the print lines the problem WENT AWAY.. HALLILUAH!!!!

THANKS AGAIN!

THANK YOU THANK YOU THANK YOU............... I have called my printer help line and told them of this miracle!!! I have been on the phone for at least 2 frustrating hours and they almost solved this problem... they told me about the about:config thing but didnt go far enough... when I applied your solution of resetting ALL the print lines the problem WENT AWAY.. HALLILUAH!!!! THANKS AGAIN!
JayGarcia 30 solutions 273 answers

olebear - the location bar is the address box where you type in url's for websites.

olebear - the location bar is the address box where you type in url's for websites.