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Hotmail help says to optimize Firefox to correct Attachment ID has bad format problem when there is not attachment - how do I optimized Firefox 3.6.12?

Posted

Several day ago my Hotmail acct seemed to be hacked as the following email I think this is a nice website,I like it very much.If you have time please browse it.Maybe you can find some products that are suitable for you.Their priciple is :100% original and brand new,100% satisfied! Their address http://dpzc.net/#512.com/img/26_qtr.jpg/

Email:hkdpzc@hotmail.com

Msn: dpzchk@188.com was sent to my entire address book, and now when I try to sent a hotmail I get an error message saying Attachment Id Has Bad Format, even though there is no attachment. (This problem does not happen in IE8)

I did Hotmail help and their response was 'I advise you to optimize your browser. If you have a browser that’s not Internet Explorer, you can visit its Help section.'

How do I optimize Firefox 3.6.12?

or what other suggestions do you have

Several day ago my Hotmail acct seemed to be hacked as the following email ''I think this is a nice website,I like it very much.If you have time please browse it.Maybe you can find some products that are suitable for you.Their priciple is :100% original and brand new,100% satisfied! Their address http://dpzc.net/#512.com/img/26_qtr.jpg/ Email:hkdpzc@hotmail.com Msn: dpzchk@188.com'' was sent to my entire address book, and now when I try to sent a hotmail I get an error message saying Attachment Id Has Bad Format, even though there is no attachment. (This problem does not happen in IE8) I did Hotmail help and their response was ''''I advise you to optimize your browser. If you have a browser that’s not Internet Explorer, you can visit its Help section.'''' How do I optimize Firefox 3.6.12? or what other suggestions do you have

Chosen solution

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Read this answer in context 13

Additional System Details

Sites Affected

http://www.hotmail.com

Installed Plug-ins

  • npmnqmp 989898989877
  • Office Plugin for Netscape Navigator
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Heppkat Communicator
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.0"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Google Update
  • Shockwave Flash 10.1 r85
  • iTunes Detector Plug-in
  • DivX Web Player version 2.0.0.254
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • 4.0.50917.0
  • Bing Bar
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Zylom Plugin
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 (.NET CLR 3.5.30729)

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12532 solutions 115565 answers

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Clear the cache and the cookies from sites that cause problems. * "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" * "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Question owner

Your suggestion seemed to fix the problem - thank you so much!

Your suggestion seemed to fix the problem - thank you so much!
cplbaldwin 0 solutions 2 answers

Helpful Reply

Delete any traces of Silverlight from your HD, you will be able to send attachments normally thereafter.

Delete any traces of Silverlight from your HD, you will be able to send attachments normally thereafter.