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Firefox 3.6.12 crashes with increasing frequency

Posted

I’ve stayed away from the newer Firefoxes, as my experience with 3.5 was poor, with its frequent crashes. However, I eventually went to 3.6.10 and had no problems.

Since 3.6.11, Firefox has crashed daily. Then, later that week, twice daily. Then, the following week, thrice daily. When 3.6.12 came out, I note that it crashes even more often, up to four times per hour.

This happens on both Windows XP and Windows Vista (I am entering this report and crash ID from the latter computer).

I’ve stayed away from the newer Firefoxes, as my experience with 3.5 was poor, with its frequent crashes. However, I eventually went to 3.6.10 and had no problems. Since 3.6.11, Firefox has crashed daily. Then, later that week, twice daily. Then, the following week, thrice daily. When 3.6.12 came out, I note that it crashes even more often, up to ''four times per hour''. This happens on both Windows XP and Windows Vista (I am entering this report and crash ID from the latter computer).

Additional System Details

Crash ID

bp-4db3abf8-26e6-4713-a29c-198cc2101030

Installed Plug-ins

  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • np-mswmp
  • 1.9.0009.1
  • npdivxplayerplugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.1 r85
  • DivX Web Player version 2.0.3.4
  • GEPlugin
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • 4.0.50917.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 GTB7.1 ( .NET CLR 3.5.30729; .NET4.0C)

More Information

Application Basics
Name
Firefox
Version
3.6.12
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Alexa Sparky
1.4.9
true
toolbar@alexa.com
Copy To Wordperfect Lightning
1.0
false
copytolightning@corel.com
Easy Youtube Video Downloader
3.6
true
{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
Firebug
1.4.5
true
firebug@software.joehewitt.com
Google Toolbar for Firefox
7.1.20100830W
true
{3112ca9c-de6d-4884-a869-9855de68056c}
Java Console
6.0.13
true
{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
Java Console
6.0.15
true
{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
Java Console
6.0.16
true
{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
Java Console
6.0.17
true
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Java Console
6.0.20
true
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.21
true
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Java Console
6.0.22
true
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
McAfee SiteAdvisor
3.2
true
{B7082FAA-CB62-4872-9106-E42DD88EDE45}
Microsoft .NET Framework Assistant
1.2.1
true
{20a82645-c095-46ed-80e3-08825760534b}
Navigational Sounds
1.2.1
true
{d84a846d-f7cb-4187-a408-b171020e8940}
PC Sync 2 Synchronisation Extension
1.0.0.733
false
bkmrksync@nokia.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://jyanet.com
browser.startup.homepage_override.mstone
rv:1.9.2.12
dom.max_script_run_time
1800
extensions.lastAppVersion
3.6.12
font.name.monospace.x-western
TheSansMonoCondensed
font.name.serif.x-western
Alia JY
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
keyword.URL
http://nz.search.yahoo.com/search?fr=mcafee&p=
network.cookie.prefsMigrated
true
places.last_vacuum
1287439174
print.print_printer
Adobe PDF
print.printer_Adobe_PDF.print_bgcolor
false
print.printer_Adobe_PDF.print_bgimages
false
print.printer_Adobe_PDF.print_command
print.printer_Adobe_PDF.print_downloadfonts
false
print.printer_Adobe_PDF.print_edge_bottom
0
print.printer_Adobe_PDF.print_edge_left
0
print.printer_Adobe_PDF.print_edge_right
0
print.printer_Adobe_PDF.print_edge_top
0
print.printer_Adobe_PDF.print_evenpages
true
print.printer_Adobe_PDF.print_footercenter
print.printer_Adobe_PDF.print_footerleft
&PT
print.printer_Adobe_PDF.print_footerright
&D
print.printer_Adobe_PDF.print_headercenter
print.printer_Adobe_PDF.print_headerleft
&T
print.printer_Adobe_PDF.print_headerright
&U
print.printer_Adobe_PDF.print_in_color
true
print.printer_Adobe_PDF.print_margin_bottom
0.5
print.printer_Adobe_PDF.print_margin_left
0.5
print.printer_Adobe_PDF.print_margin_right
0.5
print.printer_Adobe_PDF.print_margin_top
0.5
print.printer_Adobe_PDF.print_oddpages
true
print.printer_Adobe_PDF.print_orientation
0
print.printer_Adobe_PDF.print_pagedelay
500
print.printer_Adobe_PDF.print_paper_data
1
print.printer_Adobe_PDF.print_paper_height
11.00
print.printer_Adobe_PDF.print_paper_size_type
0
print.printer_Adobe_PDF.print_paper_size_unit
0
print.printer_Adobe_PDF.print_paper_width
8.50
print.printer_Adobe_PDF.print_reversed
false
print.printer_Adobe_PDF.print_scaling
1.00
print.printer_Adobe_PDF.print_shrink_to_fit
true
print.printer_Adobe_PDF.print_to_file
false
print.printer_Adobe_PDF.print_unwriteable_margin_bottom
0
print.printer_Adobe_PDF.print_unwriteable_margin_left
0
print.printer_Adobe_PDF.print_unwriteable_margin_right
0
print.printer_Adobe_PDF.print_unwriteable_margin_top
0
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false

tedjrr 0 solutions 2 answers

Helpful Reply

Windows7 64bit, yes I have this problem too. Mainly this occurs when flash embedded content is called from news web sites, such as bbc.co.uk etc.

The only way out is to call task manager and kill firefox.

This is particularly annaying as firefox used to be so stable.

/Regards

Windows7 64bit, yes I have this problem too. Mainly this occurs when flash embedded content is called from news web sites, such as bbc.co.uk etc. The only way out is to call task manager and kill firefox. This is particularly annaying as firefox used to be so stable. /Regards
tedjrr 0 solutions 2 answers

Windows7 64bit, yes I have this problem too. Mainly this occurs when flash embedded content is called from news web sites, such as bbc.co.uk etc.

The only way out is to call task manager and kill firefox.

This is particularly annaying as firefox used to be so stable.

/Regards

Windows7 64bit, yes I have this problem too. Mainly this occurs when flash embedded content is called from news web sites, such as bbc.co.uk etc. The only way out is to call task manager and kill firefox. This is particularly annaying as firefox used to be so stable. /Regards
cor-el
  • Top 10 Contributor
  • Moderator
17005 solutions 153568 answers
See: * http://kb.mozillazine.org/Firefox_crashes * [[Firefox crashes]]

Question owner

Cor-el, thank you, but I read those two pages before I filed this question. I’m all up to date with Firefox and the add-ons, and have done everything recommended.

However, on the malware page (https://support.mozilla.com/en-US/kb/Is+my+Firefox+problem+a+result+of+malware), I am not sure how one can block a website using Firefox, other than editing a hosts file, which I have done and can do.

I noticed on the last crash, there was a Flash animation running in an ad, so maybe Tedjrr is on to something. And I am on the latest Flash. Perhaps Firefox does not work with Flash?

What I do know is that the frequency of crashes had been increasing. I removed Firefox since I posted this question and reinstalled, and we are now back to around three times a day. But 3·0 seldom crashed till it got to around 3·0·11 (where it crashed daily, almost without fail—as did every successive 3·0 version, to 3·0·19). Version 3·6·10 was the last stable release I had.

Cor-el, thank you, but I read those two pages before I filed this question. I’m all up to date with Firefox and the add-ons, and have done everything recommended. However, on the malware page (https://support.mozilla.com/en-US/kb/Is+my+Firefox+problem+a+result+of+malware), I am not sure how one can block a website using Firefox, other than editing a hosts file, which I have done and can do. I noticed on the last crash, there was a Flash animation running in an ad, so maybe Tedjrr is on to something. And I am on the latest Flash. Perhaps Firefox does not work with Flash? What I do know is that the frequency of crashes had been increasing. I removed Firefox since I posted this question and reinstalled, and we are now back to around three times a day. But 3·0 seldom crashed till it got to around 3·0·11 (where it crashed daily, almost without fail—as did every successive 3·0 version, to 3·0·19). Version 3·6·10 was the last stable release I had.

Modified by Jack Yan

Question owner

I should also add that the problem exists on a third computer where Firefox was installed, clean, on to a system where the hard drive had been reformatted and the OS just installed.

I should also add that the problem exists on a third computer where Firefox was installed, clean, on to a system where the hard drive had been reformatted and the OS just installed.
ODDied 0 solutions 1 answers

I can confirm this too. Ubuntu Linux 10.04 (lucid), 64-bit kernel 2.6.32-25-generic After updating Firefox from 3.6.11 to 3.6.12 I can barely keep FF alive for few minutes. What may be relevant, as I can see it occurs on Win 64bit to few people here, I have same Ubuntu on my laptop (same kernel, same FF ver.), but 32-bit ver., and I have no crashes there.

I can confirm this too. Ubuntu Linux 10.04 (lucid), '''64-bit''' kernel 2.6.32-25-generic After updating Firefox from 3.6.11 to 3.6.12 I can barely keep FF alive for few minutes. What may be relevant, as I can see it occurs on Win 64bit to few people here, I have same Ubuntu on my laptop (same kernel, same FF ver.), but '''32-bit''' ver., and I have no crashes there.
CLNSHVNnDRAGGN 0 solutions 1 answers

Helpful Reply

I started having this problem right after updating to 3.6.12 with Win7 Home Premium 64bit. It would crash before my homepage could even load in both regular and safe mode. I was able to keep it open long enough to open my add-ons window and disabled everything. Restarted and no more problem. After that I enabled extensions, add-ons, and plugins one at a time until I found the problem. For me it is the Shockwave Flash plugin (10.0.45.2). I have everything else enabled again except that and am back to being perfectly stable. I have not and don't plan on looking for an update of Shockwave at this time.

I started having this problem right after updating to 3.6.12 with Win7 Home Premium 64bit. It would crash before my homepage could even load in both regular and safe mode. I was able to keep it open long enough to open my add-ons window and disabled everything. Restarted and no more problem. After that I enabled extensions, add-ons, and plugins one at a time until I found the problem. For me it is the Shockwave Flash plugin (10.0.45.2). I have everything else enabled again except that and am back to being perfectly stable. I have not and don't plan on looking for an update of Shockwave at this time.

Question owner

It’s happening on my 32-bit machines, too, and I now suspect Flash.

It’s happening on my 32-bit machines, too, and I now suspect Flash.
ClariNerd617 0 solutions 1 answers

It has gotten worse, I've tried everything here as well as a few more drastic measures. The only thing that works now for Firefox 3.6.12 64bit on Windows 7 for me is a system restore. I don't want to do a weekly system restore, but am I doomed to system restores every week?

It has gotten worse, I've tried everything here as well as a few more drastic measures. The only thing that works now for Firefox 3.6.12 64bit on Windows 7 for me is a system restore. I don't want to do a weekly system restore, but am I doomed to system restores every week?
JKOtter 0 solutions 1 answers

If you have the AVG Safe Search add in, try disabling it (was auto-installed by latest AVG update).

If you have the AVG Safe Search add in, try disabling it (was auto-installed by latest AVG update).

Question owner

Thanks, JKOtter. I don’t use AVG Safe Search, but I do have McAfee installed.

Thanks, JKOtter. I don’t use AVG Safe Search, but I do have McAfee installed.
ultraurban_ 0 solutions 1 answers

I have all that problems , Crashes right away . Wind 7 , 64 .

After 2 -3 min, so many pages having flash , Mozila has to handle that.  I m giving up with Mozilla  and its so sad because was my fav browser ever.
I have all that problems , Crashes right away . Wind 7 , 64 . After 2 -3 min, so many pages having flash , Mozila has to handle that. I m giving up with Mozilla and its so sad because was my fav browser ever.

Question owner

After some useful advice from a friend, he suggests removing all our plug-ins and reinstall. I’m going to give it a shot.

As of the last week or two, plugin-container.exe crashes sometimes, at the same time as Firefox does.

After some useful advice from a friend, he suggests removing all our plug-ins and reinstall. I’m going to give it a shot. As of the last week or two, plugin-container.exe crashes sometimes, at the same time as Firefox does.

Question owner

Two days ago, Firefox decided it would stop downloading images selectively, though if I hit ‘Reload’ enough times, they would return. And Facebook direct messaging stopped working. I eventually created a new profile and it hasn’t crashed—yet—and the images and DMs have returned. Could be another possibility?

Edit, two hours later: a fresh profile does not work. Firefox still crashes.

Two days ago, Firefox decided it would stop downloading images selectively, though if I hit ‘Reload’ enough times, they would return. And Facebook direct messaging stopped working. I eventually created a new profile and it hasn’t crashed—yet—and the images and DMs have returned. Could be another possibility? Edit, two hours later: a fresh profile does not work. Firefox still crashes.

Modified by Jack Yan

z8000783 0 solutions 4 answers

Has there been any official recognition of this yet and is it possible to reinstal .10?

John

Has there been any official recognition of this yet and is it possible to reinstal .10? John
Guardian_Angel_671 2 solutions 6 answers

I was wondering if there was a fix too. I use Win7,64 bit system too.I do notice it happens alot if something has flash involved.(like on facebook or such) will this be fixed or can it be rolled back & not loose any of my saved favorites or such.

I was wondering if there was a fix too. I use Win7,64 bit system too.I do notice it happens alot if something has flash involved.(like on facebook or such) will this be fixed or can it be rolled back & not loose any of my saved favorites or such.
Lolar7997 0 solutions 3 answers

Even in safe mode, fresh install, no plugins and addons. Well that leaves only one problem, firefox itself. While i push open source, and not-microsoft-source. Firefox is defiantly become crapware. You know, the hell with it, after the 300+ crash your crapware in no better then microsoft.

Even in safe mode, fresh install, no plugins and addons. Well that leaves only one problem, firefox itself. While i push open source, and not-microsoft-source. Firefox is defiantly become crapware. You know, the hell with it, after the 300+ crash your crapware in no better then microsoft.

Question owner

I suspect it is Firefox and not Flash. Out of the majority of the last 10 crash reports (under about:crashes) this is the error that comes up the most:

http://support.mozilla.com/en-US/kb/Crash%20signature%20-%20nsGlobalWind...

I suspect it is Firefox and not Flash. Out of the majority of the last 10 crash reports (under ''about:crashes'') this is the error that comes up the most: [http://support.mozilla.com/en-US/kb/Crash%20signature%20-%20nsGlobalWindow%20cycleCollection%20UnmarkPurple%20nsISupports]
primeoj 0 solutions 1 answers

It is even happening on my 64-bit my mac osx 10.6.7 and my 10.6.8 (Snow leopard)

It is even happening on my 64-bit my mac osx 10.6.7 and my 10.6.8 (Snow leopard)