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Firefox 3.6.12 crashes with increasing frequency

  • 19 replies
  • 495 have this problem
  • 2 views
  • Last reply by primeoj

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I’ve stayed away from the newer Firefoxes, as my experience with 3.5 was poor, with its frequent crashes. However, I eventually went to 3.6.10 and had no problems.

Since 3.6.11, Firefox has crashed daily. Then, later that week, twice daily. Then, the following week, thrice daily. When 3.6.12 came out, I note that it crashes even more often, up to four times per hour.

This happens on both Windows XP and Windows Vista (I am entering this report and crash ID from the latter computer).

All Replies (19)

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Windows7 64bit, yes I have this problem too. Mainly this occurs when flash embedded content is called from news web sites, such as bbc.co.uk etc.

The only way out is to call task manager and kill firefox.

This is particularly annaying as firefox used to be so stable.

/Regards

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Windows7 64bit, yes I have this problem too. Mainly this occurs when flash embedded content is called from news web sites, such as bbc.co.uk etc.

The only way out is to call task manager and kill firefox.

This is particularly annaying as firefox used to be so stable.

/Regards

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Cor-el, thank you, but I read those two pages before I filed this question. I’m all up to date with Firefox and the add-ons, and have done everything recommended.

However, on the malware page (https://support.mozilla.com/en-US/kb/Is+my+Firefox+problem+a+result+of+malware), I am not sure how one can block a website using Firefox, other than editing a hosts file, which I have done and can do.

I noticed on the last crash, there was a Flash animation running in an ad, so maybe Tedjrr is on to something. And I am on the latest Flash. Perhaps Firefox does not work with Flash?

What I do know is that the frequency of crashes had been increasing. I removed Firefox since I posted this question and reinstalled, and we are now back to around three times a day. But 3·0 seldom crashed till it got to around 3·0·11 (where it crashed daily, almost without fail—as did every successive 3·0 version, to 3·0·19). Version 3·6·10 was the last stable release I had.

Modified by Jack Yan

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I should also add that the problem exists on a third computer where Firefox was installed, clean, on to a system where the hard drive had been reformatted and the OS just installed.

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I can confirm this too. Ubuntu Linux 10.04 (lucid), 64-bit kernel 2.6.32-25-generic After updating Firefox from 3.6.11 to 3.6.12 I can barely keep FF alive for few minutes. What may be relevant, as I can see it occurs on Win 64bit to few people here, I have same Ubuntu on my laptop (same kernel, same FF ver.), but 32-bit ver., and I have no crashes there.

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I started having this problem right after updating to 3.6.12 with Win7 Home Premium 64bit. It would crash before my homepage could even load in both regular and safe mode. I was able to keep it open long enough to open my add-ons window and disabled everything. Restarted and no more problem. After that I enabled extensions, add-ons, and plugins one at a time until I found the problem. For me it is the Shockwave Flash plugin (10.0.45.2). I have everything else enabled again except that and am back to being perfectly stable. I have not and don't plan on looking for an update of Shockwave at this time.

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It’s happening on my 32-bit machines, too, and I now suspect Flash.

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It has gotten worse, I've tried everything here as well as a few more drastic measures. The only thing that works now for Firefox 3.6.12 64bit on Windows 7 for me is a system restore. I don't want to do a weekly system restore, but am I doomed to system restores every week?

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If you have the AVG Safe Search add in, try disabling it (was auto-installed by latest AVG update).

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Thanks, JKOtter. I don’t use AVG Safe Search, but I do have McAfee installed.

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I have all that problems , Crashes right away . Wind 7 , 64 .

After 2 -3 min, so many pages having flash , Mozila has to handle that.  I m giving up with Mozilla  and its so sad because was my fav browser ever.
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After some useful advice from a friend, he suggests removing all our plug-ins and reinstall. I’m going to give it a shot.

As of the last week or two, plugin-container.exe crashes sometimes, at the same time as Firefox does.

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Two days ago, Firefox decided it would stop downloading images selectively, though if I hit ‘Reload’ enough times, they would return. And Facebook direct messaging stopped working. I eventually created a new profile and it hasn’t crashed—yet—and the images and DMs have returned. Could be another possibility?

Edit, two hours later: a fresh profile does not work. Firefox still crashes.

Modified by Jack Yan

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Has there been any official recognition of this yet and is it possible to reinstal .10?

John

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I was wondering if there was a fix too. I use Win7,64 bit system too.I do notice it happens alot if something has flash involved.(like on facebook or such) will this be fixed or can it be rolled back & not loose any of my saved favorites or such.

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Even in safe mode, fresh install, no plugins and addons. Well that leaves only one problem, firefox itself. While i push open source, and not-microsoft-source. Firefox is defiantly become crapware. You know, the hell with it, after the 300+ crash your crapware in no better then microsoft.

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I suspect it is Firefox and not Flash. Out of the majority of the last 10 crash reports (under about:crashes) this is the error that comes up the most:

http://support.mozilla.com/en-US/kb/Crash%20signature%20-%20nsGlobalWind...

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It is even happening on my 64-bit my mac osx 10.6.7 and my 10.6.8 (Snow leopard)