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when opening firefox in tools > options > general tabs or application tab, firefox freezes.

Posted

When I install firefox 3.6.4 and to the latest version 3.6.12 and going to Tools > Options > General Tab or Application Tab, Firefox freezes and not responding... It forces me to close firefox from windows task manager. this does not happens in my Windows 7, but in Windows XP SP3 this problem occurs, now im using windows 7 to send this problem with firefox 3.6.12...

Additional System Details

Installed Plug-ins

  • np-mswmp
  • Default Plug-in
  • Google Update
  • Shockwave Flash 10.1 r85
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 (.NET CLR 3.5.30729)

More Information

Application Basics
Name
Firefox
Version
3.6.12
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
1.2.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus: Element Hiding Helper
1.0.6
true
elemhidehelper@adblockplus.org
Greasemonkey
0.8.20100408.6
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Personal Menu
4.3.2
true
CompactMenuCE@Merci.chao
Stylish
1.0.11
true
{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
SkipScreen
0.5.7amo
true
SkipScreen@SkipScreen
Flashblock
1.5.14.2
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
DownloadHelper
4.8.1
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
SmoothWheel (AMO)
0.45.6.20100202.1
true
{5F590AA2-1221-4113-A6F4-A4BB62414FAC}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
7
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
about:
browser.startup.homepage_override.buildID
20100923115234
browser.startup.homepage_override.mstone
rv:1.9.2.12
browser.tabs.closeWindowWithLastTab
false
browser.zoom.full
false
browser.zoom.siteSpecific
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
dom.storage.enabled
false
extensions.checkCompatibility.3.6b
false
extensions.checkCompatibility.3.6p
false
extensions.checkCompatibility.3.6pre
false
extensions.checkCompatibility.3.7a
false
extensions.lastAppVersion
3.6.12
font.default.x-western
sans-serif
font.minimum-size.x-western
11
font.name.monospace.x-western
Segoe UI
font.name.sans-serif.x-western
Segoe UI
font.name.serif.x-western
Segoe UI
font.size.fixed.x-western
16
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
network.cookie.prefsMigrated
true
network.dns.disableIPv6
true
network.dns.disablePrefetch
true
network.http.keep-alive.timeout
30
network.http.max-connections
32
network.http.max-connections-per-server
6
network.http.max-persistent-connections-per-server
3
network.http.pipelining
true
network.http.pipelining.firstrequest
true
network.http.pipelining.maxrequests
8
network.http.pipelining.ssl
true
network.http.proxy.pipelining
true
network.http.request.max-start-delay
0
network.prefetch-next
false
network.protocol-handler.warn-external.mailto
true
network.protocol-handler.warn-external.news
true
network.protocol-handler.warn-external.nntp
true
network.protocol-handler.warn-external.snews
true
network.security.ports.banned
8118,8123,9050,9051
places.history.expiration.transient_current_max_pages
16097
places.last_vacuum
1284007253
privacy.clearOnShutdown.cache
false
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.offlineApps
true
privacy.clearOnShutdown.passwords
true
privacy.clearOnShutdown.sessions
false
privacy.clearOnShutdown.siteSettings
true
privacy.cpd.cookies
false
privacy.cpd.siteSettings
true
privacy.item.extensions-privacyplus
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.timeSpan
0
security.default_personal_cert
Select Automatically
security.enable_java
false
security.warn_entering_weak
false
security.warn_entering_weak.show_once
false
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false

Question owner

Nope! that doesn't fix it...

Note: Even if i uninstalled firefox, removed profile folder, program files folder, and registry, restarted then reinstall firefox 3.6.4 and above still it freezes when i open General Tab in Firefox Tools > Options... or the Application Tab.

frank1240 0 solutions 2 answers

Helpful Reply

Have you tested firefox with safe mode?

Question owner

@frank1240: Yes did that already but still problem encountered. I also tried delete the profile folders, program files folders, registry clean up, and install firefox with no addons, just a plain 3.6.12 firefox, but when i open tools - options and general tab it freezes again... I also try to google all around the web about this issue, and i found out that i am not the only one having this problem, and to that posts there's no solution also. again i am going to say this, this only happens in firefox 3.6.4 and above. Now i am using back to v3.6.3 which is no problem from any corners experienced.

David6040 0 solutions 6 answers

Where can I get a copy of 3.6.3? Nobody seems to be able to come up with a solution to this problem and since it's a problem with running in XP the developers probably don't care