Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

The download to video button for RealPlayer doesn't appear on video screen. How do fix this?


I recently upgraded to RealPlayer SP Plus. I am unable to download video using Firefox broswer. The Download to video button does not appear over videos that can be downloaded. The plugin is enabled in Firefox. Realplayer wants me to uninstall and reinstall, I am afraid I will lose my library. RealPlayer works great in Internet Explorer. Any ideas?

Additional System Details

This happened

Every time Firefox opened

This started when...

October 21, 2010

Installed Plug-ins

  • Macromedia Shockwave for Director Netscape plug-in, version 8.5
  • Yahoo! activeX Plug-in Bridge
  • np-mswmp
  • E-centives Coupon Activator
  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.0"
  • Default Plug-in
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Shockwave Flash 10.1 r82
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • 4.0.50524.0
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Google Update


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20101012 Firefox/3.6.11 GTB7.1 ( .NET CLR 3.5.30729)

More Information

Download This Video option does not appear
Why doesn't the Download This Video button appear on videos that I am watching?
The supported web browsers for Download This Video are:
* Internet Explorer 6, 7, and 8
* Firefox 2, 3, 3.5, 3.6*
* Google Chrome
* Macintosh: Safari and Firefox (Mac users, click here)
*For Firefox users, RealPlayer is compatible with YouTube only on versions 3.5 and higher
Generally, the Download This Video button will appear only if all of the following are true:
* You have the latest build of RealPlayer.
* The plugin is installed on the browser you are using.
* The plugin is enabled on the browser you are using.
* The plugin is enabled in RealPlayer.
* The website is not preventing viewers from downloading their content. (If your download consists only of an ad or just a few seconds of the video, then the video is not available for download.)
To open a test video in a new page, click here. Play the video.
If the Download This Video button does not appear (on the test clip or any other clip), right-click on the video. The menu should include "Download This Video to RealPlayer". Sometimes the right-click option will work when the Download This Video button does not appear.
If you are still experiencing problems, follow the steps below to ensure that all your Player and browser settings are correct.
Note: After downloading a new build of RealPlayer or enabling any plugins, restart your computer and then try your video download again.
To download the latest version of RealPlayer, go to www.real.com or:
1. Open RealPlayer.
2. Click Tools.
3. Click Check for Update.
4. Check the box next to RealPlayer.
5. Click Install Updates.
If you don't see RealPlayer in the available updates, you most likely have the latest version.
To enable the plugin in RealPlayer:
1. Open RealPlayer.
2. Click Tools, then Preferences.
3. Make sure that Download & Recording is set to Enabled.
Make sure Enable Web Download & Recording for these installed Browsers is checked and under Show the Download This Video button either "on page load" or "only on mouse-over" is selected.
If "don't show" is selected, you will have to right-click on any video to see the Download option.
Now check that the plugin is enabled in your browsers, follow the instructions for your browser (IE, Firefox, or Chrome):
Internet Explorer:
1. Click Tools.
2. Select Manage Add-ons.
3. Locate RealPlayer Download and Record Plugin for Internet Explorer.
4. Ensure that it says "Enabled" under the Status column.
5. If it is disabled, click on the plugin.
6. In the lower portion of the window, select Enable and click OK.
(You will need to close and reopen Internet Explorer.)
IE Add Ons
1. Click the Tools menu.
2. Select Add-ons.
3. Locate the RealPlayer Browser Record Plugin.
4. If the button says "Disable" that means the plugin is currently enabled.
5. If the button says "Enable", click that button.
6. Click the Restart Firefox button.
Firefox Plugin

sctl 36 solutions 219 answers

This is an older post, but since no one has responded and there are still people having the problem, here are some thoughts:

The RealPlayer support site article entitled:

Download This Video option does not appear

(which the original poster has copied into the troubleshooting report) apparently was of no help.

While Firefox can be extensively customized by each user, sometimes a lot of customization to a standard installation creates conflicts between things. For instance, themes, add-ons, and plug-ins can sometimes conflict with each other and produce undesirable results, so:

  • Try disabling all your your themes, add-ons and plug-ins that are not RealPlayer specific to see if that solves the problem. Or better yet, try creating a new profile (see the help article Use the Profile Manager to create and remove Firefox profiles) and use the new vanilla profile to test RealPlayer. If doing this gets RealPlayer to work with Firefox, then one of your themes, add-ons or plug-ins (or a combination of two or more of them) are conflicting with the RealPlayer functionality.

    I have a separate profile I use just for such an issue with a particular add-on. I only use that profile when I want to use the add-on, otherwise I use a different profile.
  • If you can use RealPlayer in Firefox successfully with a new (unenhanced) profile, or in your standard profile with all themes, add-ons and plug-ins disabled, then try enabling them, one a a time, and restarting the browser after each to test each one sequentially. You should be able to narrow down which one or combination is causing the problem that way.
  • If you cannot use RealPlayer in Firefox with a new and unenhanced profile, or with all themes, add-ons and plug-ins disabled, then the issue may be that the RealPlayer product simply does not function as intended. The fact that RealPlayer support has a support page dedicated to the problem seems to indicate the problem is on their end, rather than with Firefox.

    In fairness to RealPlayer, cross-browser compatibility with a complex product like RealPlayer made of opaque proprietary code is extremely difficult to maintain, so it is not surprising there are so many people having issues with its functionality.