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Firefox 3.6.11 crashes every time I launch it

  • 2 replies
  • 161 have this problem
  • 2 views
  • Last reply by kiere0222

drue
drue
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I downloaded 3.6.11 yesterday, was using it fine but then it crashed and I haven't been able to relaunch it since. Every time I try (even in Safe Mode) it displays the same screen with Restore Session and Start New Session buttons and then crashes. I tried deleting and reinstalling but that hasn't fixed it.

I downloaded 3.6.11 yesterday, was using it fine but then it crashed and I haven't been able to relaunch it since. Every time I try (even in Safe Mode) it displays the same screen with Restore Session and Start New Session buttons and then crashes. I tried deleting and reinstalling but that hasn't fixed it.

All Replies (2)

Cheng Wang
Cheng Wang
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Please follow the steps at Firefox Crashes to get your crash ID and post that. Otherwise we can't diagnose the crash.

kiere0222
kiere0222
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I tried the what you just suggested about firefox crashes...it is NOT HELPFUL at all!! The program still crashes upon launching and reboots my computer!!