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When I click Print it asks me to "save as an XPS" file and then an error in printing box comes up ??


When I click File>Print the print box appears and Iclick OK ( for all or page 1). The Printing box appears and immediately the " Save as box" comes over it saying to save as an XPS file. I click cancel and the "error in printing" box appears so no print -- I can print word and excel documents OK and pages will print when using Internet Explorer.

Additional System Details

This happened

Every time Firefox opened

This started when...

18 October morning

Installed Plug-ins

  • The BT Broadband Support Tools is part of the BT's Getting Setup Portal,as it provides additional help wizards for your BT Total Broadband product.
  • Default Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.0"
  • Shockwave Flash 10.1 r85
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • 4.0.50917.0
  • Motive Plugin for Mozilla Browsers


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv: Gecko/20100914 Firefox/3.6.10 ( .NET CLR 3.5.30729; .NET4.0C)

More Information

Have tried uninstalling and reinstalling Firefox but problem remains

  • Top 10 Contributor
  • Moderator
3197 solutions 24401 answers

You need to select your printer in the Printer - Name box.