Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

trying to download new version; telling me I don't have sufficient permission to access certain features so won't go in applications folder.

  • 1 reply
  • 3 have this problem
  • 3 views
  • Last reply by cor-el

Muffet
Muffet
more options

I'm on an older MAC operating system 10.4.11 - when I try to drag the new Firefox icon into the Applications folder I get that prompt and it won't go. Have no idea what it means.

I'm on an older MAC operating system 10.4.11 - when I try to drag the new Firefox icon into the Applications folder I get that prompt and it won't go. Have no idea what it means.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html

Trash the current Firefox application to do a clean reinstall.

Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.