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FF Sync Captcha Field is Blank

  • 9 replies
  • 71 have this problem
  • 95 views
  • Last reply by kawika

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I cannot set up Firefox Sync. Every time I get to the captcha field, it appears blank and I can't get any farther. The blank captcha field only occurs in FF Sync. What do I do now?

All Replies (9)

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Apparently 3 of us have this same problem. Does any one know of a fix for it? I'd like to FF Sync. It would really help me. I can't because of the blank captcha field when I attempt to set it up. Any ideas?

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Here's an example of the problem.

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Anyone else try the new Firefox Sync version 1.5?

I was hoping this would fix the problem with the captcha, but no. The new version also continues to verify I am not a robot by then showing me a blank captcha field.

I am still unable to complete the process and use FF sync. Can someone please devise an alternative means?

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You can try to disable all other extensions except Firefox Sync if you do not use Firefox 4.0 and if you use a custom theme then revert to the Default theme (Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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Cor-el, good suggestion. I tried it just now but it made no difference.

I first disabled all the other add-ons except ff-sync and restarted Firefox. When I attempted to set up ff-sync, the captcha is still blank.

Thanks anyway.

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If it still happens with all extensions disabled then you should check your security software (firewall). Some can block small images like a CAPTCHA.

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i completely disabled my firewall and tried again - no result, i have the same problem

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Temporarily disabling the plugin RequestPolicy solved this for me

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i had the same issue! i just needed to upgrade to firefox4.0