X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system.When I restart the system this message reappears when I open firefox Every time .

Posted

I have logged off and Logged back on . I've clicked on turn off computer in the start menu , and restarted the computer . I've click the turnoff computer in the start menu and turned off the computer . I've gone to a restore computer point, and there have been no changes to the computer . I've turned off my modem and restarted it . After shutting everything down I have turned off the power strip and power to all components . I have restarted them in the sequence of Internet modem , monitor, CPU . Since this time I have not turned on my speakers for my printer

Chosen solution

Create a new profile as a test to check if your current profile is causing the problems

See Basic Troubleshooting: Make a new profile

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Read this answer in context 7

Additional System Details

This started when...

approximately three hours ago . 9/23/2010 10:30 AM Eastern daylight savings time

Application

  • User Agent:

More Information

TonyE
  • Moderator
1041 solutions 8840 answers

There are several possible causes for that error message, for details see "Firefox is already running but is not responding" error message - How to fix it.

Helpful Reply

I have gone to the link that you supplied . In the task manager-- ending the entry for Firefox.exec did not resolve the problem. I located my profile in the start menu In the run tab And entered %APPDATA%\Mozilla\Firefox\Profiles\as instructed. I received a cannot delete parent file is corrupted or unreadable. I then ran the Chkdsk (check disk )and tried the process again with no improvement . I have uninstalled Firefox, and redownloaded It. Still no improvement. I want my Firefox WHAAAAAAA

TonyE
  • Moderator
1041 solutions 8840 answers

If you are getting an error message from Windows about not being able to delete a file, there are some utilities that may help. See http://www.thefreecountry.com/utilities/deletelockedfiles.shtml

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Chosen Solution

Create a new profile as a test to check if your current profile is causing the problems

See Basic Troubleshooting: Make a new profile

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

Current profile was causing the problem I've opened a new one and now I am able to enter firefox. I am somewhat lost on how to retrieve my old profile and put it on my new profile help

Question owner

After scratching my head I figured out how to copy the files that weren't corrupted and move them as a block to my User profile . I hovered over the first file /shift /to the last file . Right click /copy , up one folder to the parent folder which held both profiles . Hovered over the new profile and clicked paste . Prompts said replace existing files I clicked yes to all until it stopped at a corrupted file and prompted me that that file was corrupted . I went back and blocked everything from the first to the file before the corrupted one pasted them in the new profile . I repeated this process until all of the corrupted files were bypassed and all of the usable files were transferred to my new profile .

Thank you for all your help , I was losing what hair I had left scratching my head trying to figure out how to fix this (on the upside my butt enjoyed a vacation)

SteelyDanFan 0 solutions 1 answers

After a few hours of checking my profile, copying profiles.ini, editing profiles.ini, backing up my profile folder, etc., etc., etc. I found a very simple but effective solution. I completely uninstalled Firefox . Only this time when the Firefox uninstall dialog box popped up I checked the option "Remove my Firefox personal data and customizations". I then completely shut down and restarted. Then reinstalled Firefox, and thereby creating an entirely new profile from scratch.

The upside again was a simple and effective solution. The down side is I have had to recreate my Favorites, reinstall my add-ons, etc., but overall I am happily up and running seamlessly with Firefox again.