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Support Forum

Firefox beta and Minefield crash on startup

pbb
Posted

I've been using Firefox 3.6.x and 4.0.x beta side-by-side without problems, using separate profiles and the -no-remote startup option.

Until recently, when I installed Minefield. Now both Minefield and Beta are crashing almost immediately after startup. For a long time, both have been crashing automatically after the startup pages finished loading.

Now Minefield seems a tiny bit more stable and only crashes as soon as I interact with it (switching active tab, resize window, load an URL). Another difference I notice is that Minefield (4.0b7pre) no longer checks for plugin compatibility, while Beta (4.0b5) still does this. After this check, Beta gives an error "The operation can not be completed because of an internal failure. A secure network communication has not been cleaned up correctly", while Minefield just starts.

All versions work fine in Save mode, even after the "The operation can not be completed" error in Beta...

I've also tested with newly created profiles, but did not see anything different there.

Modified by pbb

Chosen solution

One of the crash reports indicates a possible issue with hardware acceleration and Intel drivers. I'm not sure if safe mode disables hardware acceleration, but as a test, whilst in safe mode, disable hardware acceleration, then see if Firefox runs OK in normal mode. The setting to disable hardware acceleration is in the Options dialog, on the Advanced panel, General tab.

The info about hardware acceleration came from one of your crash reports which pointed to this bug - Bug 590373 – Crash [@ _VEC_memzero] on startup with D2D enabled and MS performance hotfix installed

Read this answer in context 2

Additional System Details

Crash ID

b4eccdd2-39a9-42a6-b086-6ed6b292cc67, bp-fd57dab9-4bd3-4635-8e76-4ad1d2100915, cceaaec2-4450-44c2-94fd-25bdb2100914

Installed Plug-ins

  • Provides additional functionality on Facebook. See our web site for details.
  • Google Update
  • Shockwave Flash 10.1 r82
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.50524.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.4"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b7pre) Gecko/20100914 Firefox/4.0b7pre

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Adapter Description
ATI Radeon HD 4670
Vendor ID
1002
Device ID
9490
Adapter RAM
512
Adapter Drivers
atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.640.0.0
Driver Date
7-14-2009
Direct2D Enabled
false
DirectWrite Enabled
false

Navik 0 solutions 2 answers

Hmm... thanks! seems the problem was because of flash :( Well... not very funny without flash animation. Should we expect bugless 64bit version of flash plugin? :) Who knows...

CBTANNER 0 solutions 1 answers

Bye Bye Little Fox. You were a good pet.

Chuck