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Support Forum

Firefox beta and Minefield crash on startup

pbb
Posted

I've been using Firefox 3.6.x and 4.0.x beta side-by-side without problems, using separate profiles and the -no-remote startup option.

Until recently, when I installed Minefield. Now both Minefield and Beta are crashing almost immediately after startup. For a long time, both have been crashing automatically after the startup pages finished loading.

Now Minefield seems a tiny bit more stable and only crashes as soon as I interact with it (switching active tab, resize window, load an URL). Another difference I notice is that Minefield (4.0b7pre) no longer checks for plugin compatibility, while Beta (4.0b5) still does this. After this check, Beta gives an error "The operation can not be completed because of an internal failure. A secure network communication has not been cleaned up correctly", while Minefield just starts.

All versions work fine in Save mode, even after the "The operation can not be completed" error in Beta...

I've also tested with newly created profiles, but did not see anything different there.

Modified by pbb

Chosen solution

One of the crash reports indicates a possible issue with hardware acceleration and Intel drivers. I'm not sure if safe mode disables hardware acceleration, but as a test, whilst in safe mode, disable hardware acceleration, then see if Firefox runs OK in normal mode. The setting to disable hardware acceleration is in the Options dialog, on the Advanced panel, General tab.

The info about hardware acceleration came from one of your crash reports which pointed to this bug - Bug 590373 – Crash [@ _VEC_memzero] on startup with D2D enabled and MS performance hotfix installed

Read this answer in context 2

Additional System Details

Crash ID

b4eccdd2-39a9-42a6-b086-6ed6b292cc67, bp-fd57dab9-4bd3-4635-8e76-4ad1d2100915, cceaaec2-4450-44c2-94fd-25bdb2100914

Installed Plug-ins

  • Provides additional functionality on Facebook. See our web site for details.
  • Google Update
  • Shockwave Flash 10.1 r82
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.50524.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.4"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b7pre) Gecko/20100914 Firefox/4.0b7pre

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Adapter Description
ATI Radeon HD 4670
Vendor ID
1002
Device ID
9490
Adapter RAM
512
Adapter Drivers
atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.640.0.0
Driver Date
7-14-2009
Direct2D Enabled
false
DirectWrite Enabled
false

TonyE
  • Moderator
1041 solutions 8840 answers

Chosen Solution

One of the crash reports indicates a possible issue with hardware acceleration and Intel drivers. I'm not sure if safe mode disables hardware acceleration, but as a test, whilst in safe mode, disable hardware acceleration, then see if Firefox runs OK in normal mode. The setting to disable hardware acceleration is in the Options dialog, on the Advanced panel, General tab.

The info about hardware acceleration came from one of your crash reports which pointed to this bug - Bug 590373 – Crash [@ _VEC_memzero] on startup with D2D enabled and MS performance hotfix installed

Modified by TonyE

Question owner

Hmmm thanks, that actually seems to help so far! Disabled hardware acceleration on all the profiles, and haven't had any of them crash in Beta or Minefield yet... :)

Question owner

Should I report this bug, or would my crashlogs be enough? And how would I know if the bug is fixed; just retry after every update, or is there somewhere I can follow the progress?

TonyE
  • Moderator
1041 solutions 8840 answers

The crashlogs will be enough, and there is already a bug report concerning the crash signature that you have. Mozilla believe it is a driver issue, see the bug report that I posted a link to on my first reply for details.

aaaaaaaaaaaaa 0 solutions 3 answers

I installed every day the new update of Firefox x64 for Windows. The last working version was firefox-4.0b7pre.en-US.win64-x86_64.installer.exe of 02.Oct 2010. Every version since then crashes immediately after startup on two different machines.

Question owner

@aaa..., did you disable the hardware acceleration in Firefox?

Dave-ros 0 solutions 3 answers

I'm having the same problem: EVERY version of Minefield from 2nd October onwards crashes whenever I try to view a page (even the Addons page), and the 1st October nightly build is the last stable version for me (I'm using it now). The worst thing is, Windows shuts it down rather than it coming up with Firefox crash assistant, so I have nothing to present other than the contents of Event Viewer:

Faulting application name: firefox.exe, version: 2.0.0.3932, time stamp: 0x4cada64f Faulting module name: mozjs.dll, version: 0.0.0.0, time stamp: 0x4cad9ae3 Exception code: 0xc0000005 Fault offset: 0x00000000001ab60e Faulting process id: 0x1218 Faulting application start time: 0x01cb6652930b2207 Faulting application path: C:\Program Files\Minefield\firefox.exe Faulting module path: C:\Program Files\Minefield\mozjs.dll Report Id: d6ab44a7-d245-11df-b9e4-e2f84d3d7187

I'm using 64-bit Win7 Pro. And yes, I've tried turning off hardware acceleration... did something major change on 2nd October?

foudasie 0 solutions 3 answers

I get the same experiences as Dave -ros. Safe mode is working. Hope the team can find the work arround. thanks to all for your hard and excellent work.

flyingsheep 0 solutions 1 answers

Helpful Reply

i have found interesting information here.

it seems that disabling both

 javascript.options.methodjit.content

and

 javascript.options.methodjit.chrome

circumvents the crash. (i suspected the crash to be related to javascript, because typing in the google instant box crashed the browser)

Modified by flyingsheep

Dave-ros 0 solutions 3 answers

I can report that the solution relayed by Mr. Airborne Ovine works (though only one of the options was true to begin with for me -- I think .content was already false), and I'm now using 4.0b8pre without issues. Huzzah!

Now, if only my ISP weren't having problems tonight... :-(

orici 0 solutions 1 answers

Felet uppstod i programmet med namn: firefox.exe, version 2.0.0.3933, tidsstämpel 0x4caee8d2 , felet uppstod i modulen med namn: mozjs.dll, version 0.0.0.0, tidsstämpel 0x4caedd52 Undantagskod: 0xc0000005 Felförskjutning: 0x00000000001ab60e Process-ID: 0x194c Programmets starttid: 0x01cb67325561d3ce Sökväg till program: C:\Program Files (x86)\Minefield\firefox.exe Sökväg till modul: C:\Program Files (x86)\Minefield\mozjs.dll Rapport-ID: 94e7c896-d325-11df-a1ae-001fbc00af4c

aaaaaaaaaaaaa 0 solutions 3 answers

Same on firefox-4.0b8pre.en-US.win64-x86_64.

It also crashes if I disable hardware acceleration. One of my machines is nvidia, one ati.

If I start safe-mode it doesn't crash but if I start safe-mode, check all checkboxes and press restart it crashes again. It also crashes if I delete places.sqlite.

Dave-ros 0 solutions 3 answers

Have you tried disabling the two Java options under about:config, as above? Worked for me...

aaaaaaaaaaaaa 0 solutions 3 answers

Helpful Reply

Changing javascript.options.methodjit.content to false solved the problem!

monkey1107 0 solutions 3 answers

the same questions mozjs.dl but to false the javascript and solve this, amazing! Thanks a lot.

Modified by monkey1107

coolwam 0 solutions 3 answers

hmm...

Modified by coolwam

coolwam 0 solutions 3 answers

same stuff, same problem.

coolwam 0 solutions 3 answers

harware accel: on java: off

Problem signature:

 Problem Event Name:	BEX64
 Application Name:	firefox.exe
 Application Version:	2.0.0.3938
 Application Timestamp:	4cb573b1
 Fault Module Name:	StackHash_d918
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Offset:	0000000006ee73f0
 Exception Code:	c0000005
 Exception Data:	0000000000000008
 OS Version:	6.1.7600.2.0.0.256.1
 Locale ID:	16393
 Additional Information 1:	d918
 Additional Information 2:	d918257796f6131203ab236b9b32dce9
 Additional Information 3:	3a2b
 Additional Information 4:	3a2bb3a14f9c4660213f12279fe67f76

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Navik 0 solutions 2 answers

Open this link: http://fallout.wikia.com/wiki/Restoring_Hope

When scrolling the page, the newest Minefield 4.0b8pre crashes! :(

I also noticed that this browser started to crash very often... Btw, there is also another problem, that was before: after some time of working, it spoils graphics on a screen - tabs, icons, etc are not fully drawn, duplicating, etc...

cor-el
  • Top 10 Contributor
  • Moderator
10743 solutions 96657 answers

No problems here with Minefield on Linux.
There are some Flash objects on that page, so you can try to disable the Flash plugin (Tools > Add-ons > Plugins).
You can also try to disable the hardware acceleration:
Tools > Options > Advanced : General: Browsing: "Use hardware acceleration when available"

See also http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins