Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox beta and Minefield crash on startup

  • 22 replies
  • 125 have this problem
  • 301 views
  • Last reply by Chuck

more options

I've been using Firefox 3.6.x and 4.0.x beta side-by-side without problems, using separate profiles and the -no-remote startup option.

Until recently, when I installed Minefield. Now both Minefield and Beta are crashing almost immediately after startup. For a long time, both have been crashing automatically after the startup pages finished loading.

Now Minefield seems a tiny bit more stable and only crashes as soon as I interact with it (switching active tab, resize window, load an URL). Another difference I notice is that Minefield (4.0b7pre) no longer checks for plugin compatibility, while Beta (4.0b5) still does this. After this check, Beta gives an error "The operation can not be completed because of an internal failure. A secure network communication has not been cleaned up correctly", while Minefield just starts.

All versions work fine in Save mode, even after the "The operation can not be completed" error in Beta...

I've also tested with newly created profiles, but did not see anything different there.

Modified by pbb

Chosen solution

One of the crash reports indicates a possible issue with hardware acceleration and Intel drivers. I'm not sure if safe mode disables hardware acceleration, but as a test, whilst in safe mode, disable hardware acceleration, then see if Firefox runs OK in normal mode. The setting to disable hardware acceleration is in the Options dialog, on the Advanced panel, General tab.

The info about hardware acceleration came from one of your crash reports which pointed to this bug - Bug 590373 – Crash [@ _VEC_memzero] on startup with D2D enabled and MS performance hotfix installed

Read this answer in context 👍 2

All Replies (20)

more options

Chosen Solution

One of the crash reports indicates a possible issue with hardware acceleration and Intel drivers. I'm not sure if safe mode disables hardware acceleration, but as a test, whilst in safe mode, disable hardware acceleration, then see if Firefox runs OK in normal mode. The setting to disable hardware acceleration is in the Options dialog, on the Advanced panel, General tab.

The info about hardware acceleration came from one of your crash reports which pointed to this bug - Bug 590373 – Crash [@ _VEC_memzero] on startup with D2D enabled and MS performance hotfix installed

Modified by TonyE

more options

Hmmm thanks, that actually seems to help so far! Disabled hardware acceleration on all the profiles, and haven't had any of them crash in Beta or Minefield yet... :)

more options

Should I report this bug, or would my crashlogs be enough? And how would I know if the bug is fixed; just retry after every update, or is there somewhere I can follow the progress?

more options

The crashlogs will be enough, and there is already a bug report concerning the crash signature that you have. Mozilla believe it is a driver issue, see the bug report that I posted a link to on my first reply for details.

more options

I installed every day the new update of Firefox x64 for Windows. The last working version was firefox-4.0b7pre.en-US.win64-x86_64.installer.exe of 02.Oct 2010. Every version since then crashes immediately after startup on two different machines.

more options

@aaa..., did you disable the hardware acceleration in Firefox?

more options

I'm having the same problem: EVERY version of Minefield from 2nd October onwards crashes whenever I try to view a page (even the Addons page), and the 1st October nightly build is the last stable version for me (I'm using it now). The worst thing is, Windows shuts it down rather than it coming up with Firefox crash assistant, so I have nothing to present other than the contents of Event Viewer:

Faulting application name: firefox.exe, version: 2.0.0.3932, time stamp: 0x4cada64f Faulting module name: mozjs.dll, version: 0.0.0.0, time stamp: 0x4cad9ae3 Exception code: 0xc0000005 Fault offset: 0x00000000001ab60e Faulting process id: 0x1218 Faulting application start time: 0x01cb6652930b2207 Faulting application path: C:\Program Files\Minefield\firefox.exe Faulting module path: C:\Program Files\Minefield\mozjs.dll Report Id: d6ab44a7-d245-11df-b9e4-e2f84d3d7187

I'm using 64-bit Win7 Pro. And yes, I've tried turning off hardware acceleration... did something major change on 2nd October?

more options

I get the same experiences as Dave -ros. Safe mode is working. Hope the team can find the work arround. thanks to all for your hard and excellent work.

more options

i have found interesting information here.

it seems that disabling both

 javascript.options.methodjit.content

and

 javascript.options.methodjit.chrome

circumvents the crash. (i suspected the crash to be related to javascript, because typing in the google instant box crashed the browser)

Modified by flyingsheep

more options

I can report that the solution relayed by Mr. Airborne Ovine works (though only one of the options was true to begin with for me -- I think .content was already false), and I'm now using 4.0b8pre without issues. Huzzah!

Now, if only my ISP weren't having problems tonight... :-(

more options

Felet uppstod i programmet med namn: firefox.exe, version 2.0.0.3933, tidsstämpel 0x4caee8d2 , felet uppstod i modulen med namn: mozjs.dll, version 0.0.0.0, tidsstämpel 0x4caedd52 Undantagskod: 0xc0000005 Felförskjutning: 0x00000000001ab60e Process-ID: 0x194c Programmets starttid: 0x01cb67325561d3ce Sökväg till program: C:\Program Files (x86)\Minefield\firefox.exe Sökväg till modul: C:\Program Files (x86)\Minefield\mozjs.dll Rapport-ID: 94e7c896-d325-11df-a1ae-001fbc00af4c

more options

Same on firefox-4.0b8pre.en-US.win64-x86_64.

It also crashes if I disable hardware acceleration. One of my machines is nvidia, one ati.

If I start safe-mode it doesn't crash but if I start safe-mode, check all checkboxes and press restart it crashes again. It also crashes if I delete places.sqlite.

more options

Have you tried disabling the two Java options under about:config, as above? Worked for me...

more options

Changing javascript.options.methodjit.content to false solved the problem!

more options

the same questions mozjs.dl but to false the javascript and solve this, amazing! Thanks a lot.

Modified by monkey1107

more options

hmm...

Modified by coolwam

more options

same stuff, same problem.

more options

harware accel: on java: off

Problem signature:

 Problem Event Name:	BEX64
 Application Name:	firefox.exe
 Application Version:	2.0.0.3938
 Application Timestamp:	4cb573b1
 Fault Module Name:	StackHash_d918
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Offset:	0000000006ee73f0
 Exception Code:	c0000005
 Exception Data:	0000000000000008
 OS Version:	6.1.7600.2.0.0.256.1
 Locale ID:	16393
 Additional Information 1:	d918
 Additional Information 2:	d918257796f6131203ab236b9b32dce9
 Additional Information 3:	3a2b
 Additional Information 4:	3a2bb3a14f9c4660213f12279fe67f76

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt
more options

Open this link: http://fallout.wikia.com/wiki/Restoring_Hope

When scrolling the page, the newest Minefield 4.0b8pre crashes! :(

I also noticed that this browser started to crash very often... Btw, there is also another problem, that was before: after some time of working, it spoils graphics on a screen - tabs, icons, etc are not fully drawn, duplicating, etc...

more options

No problems here with Minefield on Linux.
There are some Flash objects on that page, so you can try to disable the Flash plugin (Tools > Add-ons > Plugins).
You can also try to disable the hardware acceleration:
Tools > Options > Advanced : General: Browsing: "Use hardware acceleration when available"

See also http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

  1. 1
  2. 2