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Firefox keeps crashing on me everytime i try and go to a website. ive already tried the help on the forums


Im Trying To Figure Out Why Firefox Keeps Crashing Everytime I Try And Go To A Website. I Tried Doing The Steps In One Of The Forums But I Still Get Confused. The Thread Is: ntdll.dll@0x9c405 I Need Help

Additional System Details

Crash ID


Installed Plug-ins

  • npmnqmp 989898989877
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.4"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.1 r82
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • 4.0.50826.0
  • Office Live Update v1.5


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv: Gecko/20100824 Firefox/3.6.9

More Information

Lolar7997 0 solutions 3 answers

I read messages on similar problems.

    I have completely wiped and reloaded firefox 3.6.9, (no plugins, no addons)
    Even in safe mode it crashes randomly.
    I have ran Malware Malbytes, Lavasaoft AV, Mcaffee AV,  Norton AV, Spybot S&D, and AdAware, all have returned negative results.
    I have four computers, three Win 7, and on XP all having the same problem. I have done the about:crashes and noticed varying causes all having  "EXCEPTION_ACCESS_VIOLATION"

Question owner

i had to uninstall firefox completely and reinstall it to get it working the right way.. i do this all because firefox is the best

IanUK 0 solutions 3 answers

Helpful Reply

Firefox used to be excellent, over the past year it has become the biggest pile of crap ever imagined. The plug in container....rubbish... It crashes all the time. It's just shit. Firefox used to be the best and now it is basically a massive pile of crap, you should sack all your programmers. You have failed immensely. FELL BAD, VERY BAD. IDIOTS. Everyone I know has uninstalled your pathetic browser. Just don't bother if you can't compete anymore. The best solution now it to use another browser. That is what advice I will give to anyone from now on (being everyone that uses firfox because they all say the same thing) Losers.

deathbycheese 0 solutions 2 answers


I 100% agree! I am a total Firefox die-hard. Have stuck with FF through it all - NONE of my friends still us it, but I do - faithfully - all day, every day.


I am sick and tired of all the crap Mozilla has shoved into this formerly-awesome app. It doesn't even work anymore! I tried everything and I AM tech-savvy.


I am UNINSTALLING AND GOING TO (ick) CHROME. It's far faster now. Gawd, I really hate saying that.

Damn it, Mozilla!! PLEEAASE don't make me use Chrome.