X
Tap here to go to the mobile version of the site.
IMPORTANT ANNOUNCEMENT: We’re going through some system changes, that may have slowed responses to your questions. If you had asked a question in the last couple of months, please re-post it and the community will help you as soon as we can. If you’ve registered after February 7th, please register again, the accounts on the previous site were not migrated to this temporary site. If you joined us before February 7, please reset your password if you have trouble logging into this temporary site.

Support Forum

XULRunner Error: Platform version '1.9.2.3' is not compatible with minVersion >= 1.9.2.8 maxVersion <= 1.9.2.8

Posted

I received this error after installing 3.6.8 and launching Firefox. I read the two related articles and the help suggested did not work.

I have gone so far as to search for and delete all instances of "Firefox", "Mozilla" that I found, as well as going through the registry and deleting all "Firefox" and "Mozilla" entries there as well.

I then downloaded from the /all site (listed in the other thread answer) the installer file and reinstalled, and got the above error when launching Firefox.

I received this error after installing 3.6.8 and launching Firefox. I read the two related articles and the help suggested did not work. I have gone so far as to search for and delete all instances of "Firefox", "Mozilla" that I found, as well as going through the registry and deleting all "Firefox" and "Mozilla" entries there as well. I then downloaded from the /all site (listed in the other thread answer) the installer file and reinstalled, and got the above error when launching Firefox.
cor-el
  • Top 10 Contributor
  • Moderator
14849 solutions 134605 answers

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.<br /> Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.<br /> It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. You can skip the step to create a new profile, that is not necessary for this issue. See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Question owner

This is the same suggestion that was in the other two related posts. As I said in my original post, I read the other two similar posts and tried that suggestion.

It didn't work.

As I said, I went even further than the suggestion and uninstalled/deleted/cleaned out any file or folder that had either "Firefox" and "Mozilla" in it's name, as well as doing the same inside the Windows Registry. I checked and deleted even hidden folders.

This is the same suggestion that was in the other two related posts. As I said in my original post, I read the other two similar posts and tried that suggestion. It didn't work. As I said, I went even further than the suggestion and uninstalled/deleted/cleaned out any file or folder that had either "Firefox" and "Mozilla" in it's name, as well as doing the same inside the Windows Registry. I checked and deleted even hidden folders.

Modified by amberhawk

Question owner

I solved the problem.

The cause of the problem was Zone Alarm. I used the Firewall writeup in the Mozilla Troubleshooting document and renamed firefox.exe to firefox1.exe. I was able to launch Firefox. I then deleted all entries in ZoneAlarm relating to Firefox, then totally shutdown ZoneAlarm. I renamed the exe back to firefox, launched Firefox and it started. I re-enabled ZoneAlarm and Firefox still works.

I solved the problem. The cause of the problem was Zone Alarm. I used the Firewall writeup in the Mozilla Troubleshooting document and renamed firefox.exe to firefox1.exe. I was able to launch Firefox. I then deleted all entries in ZoneAlarm relating to Firefox, then totally shutdown ZoneAlarm. I renamed the exe back to firefox, launched Firefox and it started. I re-enabled ZoneAlarm and Firefox still works.