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Update not loaded. EM says close another Firefox when none other running.

Posted

Error message - " The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, then restart Firefox to try again". This message pops up EVERY time that Firefox is starting. There is NEVER another copy running. How do I stop this happening?

Error message - " The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, then restart Firefox to try again". This message pops up EVERY time that Firefox is starting. There is NEVER another copy running. How do I stop this happening?

Additional System Details

Installed Plug-ins

  • Image Control Plugin for viewing images on Ancestry.com. Version 1.0.0.1
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.775
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Unity Player 2.6.1f3
  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • GEPlugin
  • Picasa plugin
  • Logitech Harmony Remote Plugin
  • 3.0.40818.0
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Google Update
  • Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
  • Java(TM) Platform SE binary
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)

More Information

mastadizzy 2 solutions 46 answers

Helpful Reply

Hi,

What update do you want to install? An update of firefox itself, or an update of an addon?

You can try this:

  • Close Firefox
  • Hold ctrl + alt + del.
  • A window will pop-up.
  • Go to the "processes"-tab
  • Search Firefox.exe in the list
  • Click on "end task" and click ok.

Now try to restart Firefox.

I hope this works.

kind regards, Joren

Hi, What update do you want to install? An update of firefox itself, or an update of an addon? You can try this: * Close Firefox * Hold ctrl + alt + del. * A window will pop-up. * Go to the "processes"-tab * Search Firefox.exe in the list * Click on "end task" and click ok. Now try to restart Firefox. I hope this works. kind regards, Joren
cor-el
  • Top 10 Contributor
  • Moderator
17422 solutions 157426 answers

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Remove the files in the updates and updates\0 folder: XP:

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
C:\Program Files\Mozilla Firefox\updates
See http://kb.mozillazine.org/Software_Update (Software Update not working properly) Remove the files in the updates and updates\0 folder: XP: C:\Documents and Settings\&lt;user&gt;\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates %USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates C:\Program Files\Mozilla Firefox\updates