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windows cannot connect to the internet using HTTP, HTTPS or FTP

  • 1 reply
  • 70 have this problem
  • 3 views
  • Last reply by Ricmacas

kanakaken
kanakaken
more options

Here is a summary of a network diagnostics for windows XP,, Last diagnostic run time: 08/13/10 21:48:08 HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com. warn HTTP: Error 12002 connecting to www.microsoft.com: The operation timed out warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation timed out warn HTTP: Error 12002 connecting to www.hotmail.com: The operation timed out warn HTTPS: Error 12002 connecting to www.passport.net: The operation timed out error Could not make an HTTP connection. error Could not make an HTTPS connection. info Redirecting user to support call


DNS Client Diagnostic DNS - Not a home user scenario

info Using Web Proxy: yes No DNS servers

DNS failure



Gateway Diagnostic Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server:mpa.one.microsoft.com:443 Proxy Bypass list: info This computer has the following default gateway entry(ies): 10.1.1.1 info This computer has the following IP address(es): 10.1.1.4 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address info The default gateway address was resolved via ARP in 1 try(ies) info The default gateway was reached via ICMP Ping in 1 try(ies) info Skipped gateway connectivity check because of IE proxy configuration


IP Layer Diagnostic Corrupted IP routing table

info The default route is valid info The loopback route is valid info The local host route is valid info The local subnet route is valid Invalid ARP cache entries

action The ARP cache has been flushed


IP Configuration Diagnostic Invalid IP address

info Valid IP address detected: 10.1.1.4


Wireless Diagnostic Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR



WinSock Diagnostic WinSock status

info All base service provider entries are present in the Winsock catalog. info The Winsock Service provider chains are valid. info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test. info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test. info Provider entry RSVP UDP Service Provider passed the loopback communication test. info Provider entry RSVP TCP Service Provider passed the loopback communication test. info Connectivity is valid for all Winsock service providers.


Network Adapter Diagnostic Network location detection

info Using home Internet connection Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN info Ethernet connection selected Network adapter status

info Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com. warn HTTP: Error 12002 connecting to www.microsoft.com: The operation timed out warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation timed out warn HTTP: Error 12002 connecting to www.hotmail.com: The operation timed out warn HTTPS: Error 12002 connecting to www.passport.net: The operation timed out error Could not make an HTTP connection. error Could not make an HTTPS connection.

Here is a summary of a network diagnostics for windows XP,, Last diagnostic run time: 08/13/10 21:48:08 HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity info FTP (Passive): Successfully connected to ftp.microsoft.com. warn HTTP: Error 12002 connecting to www.microsoft.com: The operation timed out warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation timed out warn HTTP: Error 12002 connecting to www.hotmail.com: The operation timed out warn HTTPS: Error 12002 connecting to www.passport.net: The operation timed out error Could not make an HTTP connection. error Could not make an HTTPS connection. info Redirecting user to support call DNS Client Diagnostic DNS - Not a home user scenario info Using Web Proxy: yes No DNS servers DNS failure Gateway Diagnostic Gateway info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server:mpa.one.microsoft.com:443 Proxy Bypass list: info This computer has the following default gateway entry(ies): 10.1.1.1 info This computer has the following IP address(es): 10.1.1.4 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address info The default gateway address was resolved via ARP in 1 try(ies) info The default gateway was reached via ICMP Ping in 1 try(ies) info Skipped gateway connectivity check because of IE proxy configuration IP Layer Diagnostic Corrupted IP routing table info The default route is valid info The loopback route is valid info The local host route is valid info The local subnet route is valid Invalid ARP cache entries action The ARP cache has been flushed IP Configuration Diagnostic Invalid IP address info Valid IP address detected: 10.1.1.4 Wireless Diagnostic Wireless - Service disabled Wireless - User SSID Wireless - First time setup Wireless - Radio off Wireless - Out of range Wireless - Hardware issue Wireless - Novice user Wireless - Ad-hoc network Wireless - Less preferred Wireless - 802.1x enabled Wireless - Configuration mismatch Wireless - Low SNR WinSock Diagnostic WinSock status info All base service provider entries are present in the Winsock catalog. info The Winsock Service provider chains are valid. info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test. info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test. info Provider entry RSVP UDP Service Provider passed the loopback communication test. info Provider entry RSVP TCP Service Provider passed the loopback communication test. info Connectivity is valid for all Winsock service providers. Network Adapter Diagnostic Network location detection info Using home Internet connection Network adapter identification info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN info Ethernet connection selected Network adapter status info Network connection status: Connected HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity info FTP (Passive): Successfully connected to ftp.microsoft.com. warn HTTP: Error 12002 connecting to www.microsoft.com: The operation timed out warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation timed out warn HTTP: Error 12002 connecting to www.hotmail.com: The operation timed out warn HTTPS: Error 12002 connecting to www.passport.net: The operation timed out error Could not make an HTTP connection. error Could not make an HTTPS connection.

All Replies (1)

Ricmacas
Ricmacas
more options

You currently have a proxy configuration set to Server:mpa.one.microsoft.com:443 That's what's messing your connection, you can change this in Internet Explorer's Internet options, that change should reflect on Firefox. Try disabling the proxy, in this case, reading the 3rd-party tutorial at external link