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Firefox won't start , can't uninstall, have multiple installations overlaped ,help!

  • 7 replies
  • 278 have this problem
  • 14 views
  • Last reply by tmoises

journeyman
journeyman

In 'my computer' > c>program files>mozilla firwefox , I have (now) ,chrome;chrome(2);chrome(3).etc for nearly all the folders. Like multiple instalations on top of each other. So, now I can't start Firefox nor uninstall it to clean the plate for a fresh install.

I did install firefox again without unistalling what was there ,I thought it would recognize and deal with the previous.

The reason I thought I needed to reinstall firefox in the first place was : It seemed to take away 1/3 of my 'Immunity" in Spybot search and Destroy, everytime I opened Firefox. Thought might have undetectable 'Greeble' in firefox. This only started to happen in the last couple of days. Using 'System Restore' didn't clear it , so fresh install of Firefox seemed best.

I want to Unistall ,Delete ,Purge clean up , all the bits of Firefox and start again . If you can help ,please be absolutely clear in instructions , so i don't misunderstand. Hopefully , helpful , smilin'

In 'my computer' > c>program files>mozilla firwefox , I have (now) ,chrome;chrome(2);chrome(3).etc for nearly all the folders. Like multiple instalations on top of each other. So, now I can't start Firefox nor uninstall it to clean the plate for a fresh install. I did install firefox again without unistalling what was there ,I thought it would recognize and deal with the previous. The reason I thought I needed to reinstall firefox in the first place was : It seemed to take away 1/3 of my 'Immunity" in Spybot search and Destroy, everytime I opened Firefox. Thought might have undetectable 'Greeble' in firefox. This only started to happen in the last couple of days. Using 'System Restore' didn't clear it , so fresh install of Firefox seemed best. I want to Unistall ,Delete ,Purge clean up , all the bits of Firefox and start again . If you can help ,please be absolutely clear in instructions , so i don't misunderstand. Hopefully , helpful , smilin'

Modified by journeyman

Chosen solution

This is often caused by using system restore. That feature can cause problems as well as solving them.

Delete the entire contents of the C:\Program Files\Mozilla Firefox\ folder including deleting all of the sub-folders, and then re-install Firefox.

Read this answer in context 👍 10

All Replies (7)

TonyE
TonyE
  • Moderator

Chosen Solution

This is often caused by using system restore. That feature can cause problems as well as solving them.

Delete the entire contents of the C:\Program Files\Mozilla Firefox\ folder including deleting all of the sub-folders, and then re-install Firefox.

Modified by TonyE

journeyman
journeyman Question owner

Dear Q, Many thanks for your help! Didn't work straight up for a couple of times. Firefox(3.6.8) just wouldn't start,but did allow me to uninstall it. Which I did, removing all personal data. (second time) I then installed older version (3.6) , and is up and running again. Once again , many thanks , for your time and effort to help. journeyman.

TonyE
TonyE
  • Moderator

You're welcome

Matt456
Matt456

Similar problem - program files will not extract, program will not install, and I have no folder named Mozilla FireFox in my Programs folder. Whether selecting run from the pop-up window when starting the installation from the site, or, selecting Save and then running the program, I get 0% file extraction with no other activity. The program file cannot even be found in my Temporary Folder.

Help?

Matt456
Matt456

Post script - the above happens even if all Firewall, Spyware and similar software is turned off during the Run option from Firefox's site, and upon attempting to Run the saved Setup file.

erock4
erock4

I had a similar problem with firefox 5: It wouldn't let me open or uninstall firefox, and complained it didn't have mozcrt19.dll. The cause was I had renamed firefox.exe to firefoxy.exe(our corperation only wants us to use internet exploder). Well, I renamed the exe back to firefox.exe, and I was able to uninstall without any trouble.

tmoises
tmoises

Thank you very much, my issue was fixed with your instruction! Teresa

Modified by tmoises