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The box "Submit crash reports" does not uncheck. I mean, I can uncheck it, but after I hit OK, and I open the options dialog box or close the program, it is checked again. How do I fix this?

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The box "Submit crash reports" cannot be turned off. I mean, I can uncheck it, but after I hit OK, and I open the options dialog box or close the program, it is checked again. How do I fix this?

This happened

Every time Firefox opened

== I don't know, I just noticed

The box "Submit crash reports" cannot be turned off. I mean, I can uncheck it, but after I hit OK, and I open the options dialog box or close the program, it is checked again. How do I fix this? == This happened == Every time Firefox opened == I don't know, I just noticed

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  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 ( .NET CLR 3.5.30729; .NET4.0C)

More Information

The box "Submit crash reports" does not uncheck. I mean, I can uncheck it, but after I hit OK, and I open the options dialog box or close the program, it is checked again. How do I fix this?

cor-el
  • Top 10 Contributor
  • Moderator
17352 solutions 156827 answers

You may have a problem with the file crashreporter.ini %AppData%\Mozilla\Firefox\Crash Reports\crashreporter.ini

You may have a problem with the file crashreporter.ini %AppData%\Mozilla\Firefox\Crash Reports\crashreporter.ini
KoolAidPitcher 0 solutions 1 answers

Helpful Reply

I believe the problem is the installer is not creating a registry key, and the browser automatically sets the value to true if the registry key does not exist (thanks rjohnson19).

I fixed this problem by manually adding a registry key by making and executing the following file:

fix.reg


Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Mozilla]

[HKEY_CURRENT_USER\Software\Mozilla\Firefox]

[HKEY_CURRENT_USER\Software\Mozilla\Firefox\Crash Reporter] "Email"="" "IncludeURL"=dword:00000001 "EmailMe"=dword:00000000 "SubmitCrashReport"=dword:00000000

I believe the problem is the installer is not creating a registry key, and the browser automatically sets the value to true if the registry key does not exist (thanks rjohnson19). I fixed this problem by manually adding a registry key by making and executing the following file: fix.reg --------------------------------------------------------------- Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\Software\Mozilla] [HKEY_CURRENT_USER\Software\Mozilla\Firefox] [HKEY_CURRENT_USER\Software\Mozilla\Firefox\Crash Reporter] "Email"="" "IncludeURL"=dword:00000001 "EmailMe"=dword:00000000 "SubmitCrashReport"=dword:00000000
bobthedog 0 solutions 3 answers

Gee - wouldn't it have been nice if they had fixed that problem (and about 50 others) BEFORE THEY RELEASED THE BLOODY CLOWNWARE!!!!!!!

Thanks, KoolAidPitcher: you ought to be making browsers instead of these people.

Gee - wouldn't it have been nice if they had fixed that problem (and about 50 others) BEFORE THEY RELEASED THE BLOODY CLOWNWARE!!!!!!! Thanks, KoolAidPitcher: you ought to be making browsers instead of these people.
Sum1 0 solutions 1 answers

From kb.mozillazine.org/Breakpad it says "Mozilla Crash Reporter is enabled by default and there is no user interface to disable it"; There is a user interface to disable it, the check/uncheck box is that interface, however it intentionally doesn't work; I hope that the Firefox team is aware the seriousness of the matter, legally it could be seen as "deception" or "attempt to deceive" and is a crime. One shouldn't mess with consent. No matter what the Firefox TOS say, if an illegal act is being produced the contract is void, nullified, and their TOS then don't mean shit. Something to think about. ;)

From kb.mozillazine.org/Breakpad it says "Mozilla Crash Reporter is enabled by default and there is no user interface to disable it"; There is a user interface to disable it, the check/uncheck box is that interface, however it intentionally doesn't work; I hope that the Firefox team is aware the seriousness of the matter, legally it could be seen as "deception" or "attempt to deceive" and is a crime. One shouldn't mess with consent. No matter what the Firefox TOS say, if an illegal act is being produced the contract is void, nullified, and their TOS then don't mean shit. Something to think about. ;)
AliceWyman
  • Moderator
240 solutions 2587 answers

Helpful Reply

(For the record)

Unchecking "Submit crash reports" in the Firefox Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox General tab simply toggles the default of the "Tell Mozilla about this crash so they can fix it" check box in the Mozilla Crash Reporter dialog (upon crash). It does not turn off the Crash Reporter itself.

Related bug report:

The above information has been added to http://kb.mozillazine.org/Breakpad#Can_I_disable_Crash_Reporter.3F

(For the record) Unchecking "Submit crash reports" in the Firefox [[Options window - Advanced panel]] General tab simply toggles the default of the "Tell Mozilla about this crash so they can fix it" check box in the Mozilla Crash Reporter dialog (upon crash). It does not turn off the Crash Reporter itself. Related bug report: * [https://bugzilla.mozilla.org/show_bug.cgi?id=577221 Bug 577221 - Firefox doesn't remember "submit crash report" check box] The above information has been added to http://kb.mozillazine.org/Breakpad#Can_I_disable_Crash_Reporter.3F