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How do I close Firefox help screen?

  • 2 replies
  • 0 have this problem
  • Last reply by cor-el

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When I open Firefox, the help questionnaire pops up. I click on cancel and close. Then the Firefox help page comes up for me to ask a question. If I try to close it, the questionnaire pops up again. It is an endless cycle. I cannot get to my home page, bookmarks, or anything. How do I stop this?

This happened

Every time Firefox opened

== I originally had a question for Help, but canceled it.

All Replies (2)

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"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

See http://kb.mozillazine.org/Clearing_the_cache and http://kb.mozillazine.org/Cookies

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Thanks. But did not work. Still same problem.