Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

beta 4 feedback button "Firefox makes me sad because", asks me to download beta 4 when I already have, also having problem opening attachments in hotmail

more options

downloaded firefox beta 4 today, tried to open attachment in hotmail, could not. went to feedback "firefox makes me sad because" took me to download Firefox screen again. I did and then I could open attachment but Feedback still does not work. I have Vista.

This happened

Just once or twice

== Today, when I downloaded firefox 4.0 Beta 1

All Replies (6)

more options

Your user agent shows that you use Firefox 3.6.6: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20100625 Firefox/3.6.6 (.NET CLR 3.5.30729) Creative ZENcast v2.00.13 FBSMTWB

You can see the Firefox version at the top and the user agent at bottom of the "Help > About" window (Mac: Firefox > About Mozilla Firefox).

See Find what version of Firefox you are using and Web sites or add-ons incorrectly report incompatible browser See also

Check the general.useragent prefs on the about:config page.

You can open the about:config page via the location bar, just like you open a website. Filter: general.useragent

If any general.useragent prefs are bold (user set) then right-click that pref and choose Reset.

more options

My user agent setting are:

general.useragent.extra.firefox; Firefox/4.0b1

more options

Just to follow up on my previous post. I do not know if this could be the cause or not but I have firefox 3.6.8 and 4.0 installed and same time and I keep switching between them.

See screenshot with my user agent attached.

more options

And here is a scree of showing the header when trying to get the sad page which shows:

User-Agent Mozilla/5.0 (Windows; U; Windows NT 6.1; WOW64; en-US; rv:2.0b1) Gecko/20100630 Firefox/4.0b1

more options

Just use the direct link :

more options

Please look at the age of a thread before posting! This thread was inactive for 11 months before you resurrected it.