Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I go to the Firefox website and click on download, IE shuts down and nothing else happens.

more options

I had issues with upgrading Firefox. Teh error message said that Firefox was unable to install certain upgrades. I uninstalled firefox completely, then started up IE, went to the Firefox website and clicked on the "Download Firefox" button. Then IE closes and that's the end of it. It will not let me download.

trying to install Firefox

User Agent

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.0.3705; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTbGAM-SRS/5.7.1.11118)

I had issues with upgrading Firefox. Teh error message said that Firefox was unable to install certain upgrades. I uninstalled firefox completely, then started up IE, went to the Firefox website and clicked on the "Download Firefox" button. Then IE closes and that's the end of it. It will not let me download. == trying to install Firefox == == User Agent == Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.0.3705; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTbGAM-SRS/5.7.1.11118)

All Replies (1)

more options

Try downloading Firefox from this web page. http://www.mozilla.com/en-US/firefox/all.html