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Since updating Firefox, I keep receiving the following message in a pop-up error message window: xml.freecause.com:443, and some webpages are unable to load... I have reinstalled Firefox two more times, and it still pops up. I have no problems when I use

Posted

I have a print screen of the message saved as a MS Word document.

This happened

Every time Firefox opened

== I updated Firefox

I have a print screen of the message saved as a MS Word document. == This happened == Every time Firefox opened == I updated Firefox

Additional System Details

Installed Plug-ins

  • -Office Plugin for Netscape Navigator
  • np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape
  • 1.7.0069.3
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 6.0.12.732
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Default Plug-in
  • Provides additional functionality on Facebook. See our web site for details.
  • Shockwave Flash 10.0 r45
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • 3.0.50106.0
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • 2.23.1.0 - The WorldWinner plug-in allows you to enjoy online casual games with the thrill of playing for cash and prizes
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

More Information

Application Basics
Name
Firefox
Version
3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AVG Safe Search
9.0.0.825
false
{3f963a5b-e555-4543-90e2-c3908898db71}
AVG Security Toolbar
4.504.019.002
false
avg@igeared
Java Console
6.0.07
false
Java Console
6.0.11
true
Java Console
6.0.17
false
Java Quick Starter
1.0
true
jqs@sun.com
MyPoints Point Finder
1.300.306
true
{51ef49d2-624b-4194-8b97-1c468e9b0efe}
Java Console
6.0.19
false
RealPlayer Browser Record Plugin
1.1.4
true
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.mstone
rv:1.9.2.6
extensions.lastAppVersion
3.6.6
keyword.URL
https://www.mypoints.com/emp/u/mysearch.vm?st=mypWeb&fctb.dns=1&q=
network.cookie.prefsMigrated
true
privacy.sanitize.migrateFx3Prefs
true

Question owner

Here's a screenshot as a word doc

Here's a screenshot as a word doc
Matt N. 4 solutions 39 answers

This is likely caused by an add-on. See the solution to a similar problem at https://support.mozilla.com/en-US/questions/879028#answer-250890

This is likely caused by an add-on. See the solution to a similar problem at https://support.mozilla.com/en-US/questions/879028#answer-250890