X
Tap here to go to the mobile version of the site.

Support Forum

Why would two FF 3.6.6 dll files be flagged as not trustworthy by File Insight feature of Norton Internet Security 2010?

Posted

I upgraded from Firefox 3.6.4 to 3.6.6. Before I had a chance to manually run 3.6.6, Norton Internet Security 2010 (v17.7.0.12) Insight Protection feature flagged freebl3.dll and nssdbm3.dll as not trustworthy and put them in quarantine. A manual virus scan of the Firefox folder discovered zero problems.

Norton prompted for a restart to fully "fix" the alleged problem. I uninstalled 3.6.6 (leaving personal data/settings intact), restarted, reinstalled 3.6.6, and manually invoked a Norton File Insight scan of the two dll files. Same results as immediately after the first install of 3.6.6.

I uninstalled 3.6.6, restarted, and installed 3.6.4. A manual virus scan of the Firefox 3.6.4 folder discovered zero problems. A manual Insight Protection scan of the 3.6.4 variant of the freebl3.dll and nssdbm3.dll files resulted in a trustwothy status for both.

The "problem" might, I guess, automatically fix itself, once 3.6.6 is installed by a larger number of people who use Norton Internet Security and have the Community Watch feature turned on.

Later, when I have time, maybe I'll reinstall 3.6.6 and manually "tell" Insight Protection that I trust the two "not trustworthy" dll files. I have no idea if the Community Watch feature will report that decision to Norton HQ.

No big deal, as I'm the least likely person to need the additional 30 seconds of plug-in timeout in 3.6.6.


== I installed Firefox 3.6.6

I upgraded from Firefox 3.6.4 to 3.6.6. Before I had a chance to manually run 3.6.6, Norton Internet Security 2010 (v17.7.0.12) Insight Protection feature flagged freebl3.dll and nssdbm3.dll as not trustworthy and put them in quarantine. A manual virus scan of the Firefox folder discovered zero problems. Norton prompted for a restart to fully "fix" the alleged problem. I uninstalled 3.6.6 (leaving personal data/settings intact), restarted, reinstalled 3.6.6, and manually invoked a Norton File Insight scan of the two dll files. Same results as immediately after the first install of 3.6.6. I uninstalled 3.6.6, restarted, and installed 3.6.4. A manual virus scan of the Firefox 3.6.4 folder discovered zero problems. A manual Insight Protection scan of the 3.6.4 variant of the freebl3.dll and nssdbm3.dll files resulted in a trustwothy status for both. The "problem" might, I guess, automatically fix itself, once 3.6.6 is installed by a larger number of people who use Norton Internet Security and have the Community Watch feature turned on. Later, when I have time, maybe I'll reinstall 3.6.6 and manually "tell" Insight Protection that I trust the two "not trustworthy" dll files. I have no idea if the Community Watch feature will report that decision to Norton HQ. No big deal, as I'm the least likely person to need the additional 30 seconds of plug-in timeout in 3.6.6. == I installed Firefox 3.6.6

Additional System Details

Installed Plug-ins

  • -np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.1 r53
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • 4.0.50524.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4 ( .NET CLR 3.5.30729)

More Information

Application Basics
Name
Firefox
Version
3.6.4
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Java Console
6.0.20
true
gui:config
1.0
true
guiconfig@slosd.net
NoSquint
2.0.3
true
nosquint@urandom.ca
Tab Scope
0.3.2
true
tabscope@xuldev.org
Microsoft .NET Framework Assistant
1.2.1
true
{20a82645-c095-46ed-80e3-08825760534b}
PDF Download
3.0.0.1
true
{37E4D8EA-8BDA-4831-8EA1-89053939A250}
Flashblock
1.5.13
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
IE Tab
1.5.20090525
false
{77b819fa-95ad-4f2c-ac7c-486b356188a9}
LongURL Mobile Expander
2.0.0
false
BetterPrivacy
1.47.4
true
Download Statusbar
0.9.6.8
true
McAfee SiteAdvisor
3.1
true
Norton IPS
2.0
true
Norton Toolbar
4.6
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Java Quick Starter
1.0
true
jqs@sun.com
Google Analytics Opt-out Browser Add-on
0.9.1
true
{6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65}
ViewAbout
2.0
true
viewabout@rumblingedge.com
Modified Preferences
Name
Value
browser.history_expire_days.mirror
180
browser.history_expire_days_min
31
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.comcast.net/
browser.startup.homepage_override.mstone
rv:1.9.2.4
browser.tabs.autoHide
true
browser.tabs.loadInBackground
false
browser.zoom.siteSpecific
false
dom.storage.enabled
false
extensions.lastAppVersion
3.6.4
font.size.fixed.x-western
12
font.size.variable.x-western
14
general.useragent.extra.betterprivacy
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
network.cookie.prefsMigrated
true
network.http.pipelining
true
network.http.pipelining.maxrequests
15
network.http.proxy.pipelining
true
places.last_vacuum
1276046673
print.print_printer
HP LaserJet P2015x PCL 6
print.printer_HP_LaserJet_P2015x_PCL_6.print_bgcolor
false
print.printer_HP_LaserJet_P2015x_PCL_6.print_bgimages
false
print.printer_HP_LaserJet_P2015x_PCL_6.print_command
print.printer_HP_LaserJet_P2015x_PCL_6.print_downloadfonts
false
print.printer_HP_LaserJet_P2015x_PCL_6.print_edge_bottom
0
print.printer_HP_LaserJet_P2015x_PCL_6.print_edge_left
0
print.printer_HP_LaserJet_P2015x_PCL_6.print_edge_right
0
print.printer_HP_LaserJet_P2015x_PCL_6.print_edge_top
0
print.printer_HP_LaserJet_P2015x_PCL_6.print_evenpages
true
print.printer_HP_LaserJet_P2015x_PCL_6.print_footercenter
print.printer_HP_LaserJet_P2015x_PCL_6.print_footerleft
&PT
print.printer_HP_LaserJet_P2015x_PCL_6.print_footerright
&D
print.printer_HP_LaserJet_P2015x_PCL_6.print_headercenter
print.printer_HP_LaserJet_P2015x_PCL_6.print_headerleft
&T
print.printer_HP_LaserJet_P2015x_PCL_6.print_headerright
&U
print.printer_HP_LaserJet_P2015x_PCL_6.print_in_color
true
print.printer_HP_LaserJet_P2015x_PCL_6.print_margin_bottom
0.5
print.printer_HP_LaserJet_P2015x_PCL_6.print_margin_left
0.5
print.printer_HP_LaserJet_P2015x_PCL_6.print_margin_right
0.5
print.printer_HP_LaserJet_P2015x_PCL_6.print_margin_top
0.5
print.printer_HP_LaserJet_P2015x_PCL_6.print_oddpages
true
print.printer_HP_LaserJet_P2015x_PCL_6.print_orientation
0
print.printer_HP_LaserJet_P2015x_PCL_6.print_pagedelay
500
print.printer_HP_LaserJet_P2015x_PCL_6.print_paper_data
1
print.printer_HP_LaserJet_P2015x_PCL_6.print_paper_height
11.00
print.printer_HP_LaserJet_P2015x_PCL_6.print_paper_size_type
0
print.printer_HP_LaserJet_P2015x_PCL_6.print_paper_size_unit
0
print.printer_HP_LaserJet_P2015x_PCL_6.print_paper_width
8.50
print.printer_HP_LaserJet_P2015x_PCL_6.print_reversed
false
print.printer_HP_LaserJet_P2015x_PCL_6.print_scaling
1.00
print.printer_HP_LaserJet_P2015x_PCL_6.print_shrink_to_fit
true
print.printer_HP_LaserJet_P2015x_PCL_6.print_to_file
false
print.printer_HP_LaserJet_P2015x_PCL_6.print_unwriteable_margin_bottom
0
print.printer_HP_LaserJet_P2015x_PCL_6.print_unwriteable_margin_left
0
print.printer_HP_LaserJet_P2015x_PCL_6.print_unwriteable_margin_right
0
print.printer_HP_LaserJet_P2015x_PCL_6.print_unwriteable_margin_top
0
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.offlineApps
true
privacy.clearOnShutdown.passwords
true
privacy.cpd.extensions-nosquint
false
privacy.item.cookies
true
privacy.item.downloads
false
privacy.item.offlineApps
true
privacy.item.passwords
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false

Morbus 135 solutions 2340 answers

Hello Paul.

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

In any case, you can always check Firefox's source code yourself and see that there is no malicious code. It's probably a false positive by Norton, and you probably need to contact Norton about it. Unless those files are not from Firefox, of course, in which case it's possibly some add-on or something.

Hello Paul. It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal? Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins. If you need support for one of your add-ons, you'll have to contact its author. In any case, you can always check [https://developer.mozilla.org/en/Download_Mozilla_Source_Code Firefox's source code] yourself and see that there is no malicious code. It's probably a false positive by Norton, and you probably need to contact Norton about it. Unless those files are not from Firefox, of course, in which case it's possibly some add-on or something.

Question owner

I have the same issue from Norton, I am assuming it is a false positive as well.

I have the same issue from Norton, I am assuming it is a false positive as well.

Question owner

ho lo stesso problema sopra descritto con l'aggiornamento 3.6.6

ho lo stesso problema sopra descritto con l'aggiornamento 3.6.6

Question owner

Yes, I have this too.

Quite worried at first, but good to know it's not isolated.

Yes, I have this too. Quite worried at first, but good to know it's not isolated.
TXGuy 87 solutions 861 answers

It is a Norton Insight problem. Read this: http://community.norton.com/t5/Norton-Internet-Security-Norton/What-is-WS-Reputation-1/m-p/243005/highlight/true

Here is how to find this kind of information: In Google search type "firefox norton freebl3.dll nssdbm3.dll" (including the quotation marks) and it is the second item.

It is a Norton Insight problem. Read this: http://community.norton.com/t5/Norton-Internet-Security-Norton/What-is-WS-Reputation-1/m-p/243005/highlight/true <u>'''Here is how to find this kind of information:'''</u> In Google search type "firefox norton freebl3.dll nssdbm3.dll" (including the quotation marks) and it is the second item.

Question owner

Same problem, went back to the previous version and will wait for a fix.

Same problem, went back to the previous version and will wait for a fix.
TXGuy 87 solutions 861 answers

Tal The "fix" will have to come from Norton. See my post just above yours.

<u>'''Tal'''</u> The "fix" will have to come from Norton. See my post just above yours.

Question owner

Problem hit on freebl3.dll, softokn3.dll and nssdbm3.dll all related to ws.reputation.1. I uninstalled FireFox. I used IE8 to go to Mozilla.com and downloaded Firefox. I ran Live Update to get the latest NIS data. I reinstalled Firefox 3.6.6. I am reporting this problem using the reinstalled Firefox 3.6.6. I am running a full system scan while adding this entry. I will add additional info if NIS reports any additional problems.

Problem hit on freebl3.dll, softokn3.dll and nssdbm3.dll all related to ws.reputation.1. I uninstalled FireFox. I used IE8 to go to Mozilla.com and downloaded Firefox. I ran Live Update to get the latest NIS data. I reinstalled Firefox 3.6.6. I am reporting this problem using the reinstalled Firefox 3.6.6. I am running a full system scan while adding this entry. I will add additional info if NIS reports any additional problems.

Question owner

Same problem

I have restored and added to the Norton exceptions the three files VirusTotal finds nothing wrong with these files What is its origin?

Same problem I have restored and added to the Norton exceptions the three files VirusTotal finds nothing wrong with these files What is its origin?
Morbus 135 solutions 2340 answers

It is a false positive.

It is a false positive.

Question owner

Apparently Norton sometimes flags stuff based solely on their "reputation system". Which basically consists of how many Norton users are using a given file. Genius.

Norton is garbage. I'm switching back to Kaspersky ASAP.

Apparently Norton sometimes flags stuff based solely on their "reputation system". Which basically consists of how many Norton users are using a given file. Genius. Norton is garbage. I'm switching back to Kaspersky ASAP.

Question owner

Same problem here.

Same problem here.
TXGuy 87 solutions 861 answers

Same answer as I posted above at 7:42 PST this morning.

Same answer as I posted above at 7:42 PST this morning.
Morbus 135 solutions 2340 answers

In my personal opinion, that's a very good move Gabe :)

In my personal opinion, that's a very good move Gabe :)

Question owner

@ TXGuy If that was directed at me, no, you posted links to answers. I posted a concise summary of info I found in a few different places. But if credit is that important to you, it's all yours. All glory to TXGuy.

@ Morbus hehe, thanks! ;)

@ TXGuy If that was directed at me, no, you posted ''links'' to answers. I posted a concise summary of info I found in a few different places. But if credit is that important to you, it's all yours. All glory to TXGuy. @ Morbus hehe, thanks! ;)

Question owner

I have the same problem. I have found that I can access websites when I check mail through AIM if that helps anyone.

I have the same problem. I have found that I can access websites when I check mail through AIM if that helps anyone.
TXGuy 87 solutions 861 answers

Gabe -That was in response to Anonymous. -I agree whole-heartedly with your decision regarding Norton!!

Don't be so sensitive, defensive and rancorous without getting the facts first.

<u>'''Gabe'''</u> -That was in response to '''Anonymous'''. -I agree whole-heartedly with your decision regarding Norton!! '''Don't be so sensitive, defensive and rancorous without getting the facts first.'''

Question owner

Same problem here. I told Norton to restore the files, and restarted Firefox, and it's working again now.

Same problem here. I told Norton to restore the files, and restarted Firefox, and it's working again now.

Question owner

@TXGuy

Apologies, I looked at the chronology of posts and it didn't seem to make sense as a response to anything else.

@TXGuy Apologies, I looked at the chronology of posts and it didn't seem to make sense as a response to anything else.

Question owner

I had the same problem with FireFox no longer able to connect to the internet when Norton360v4 removed the following files which belonged to FireFox: freebl3.dll softokn3.dll nssdbm3.dll

For the moment, I simply get Norton360 to release these files from quarantine. I think someone at Norton should make a note of this problem. Also, I'm not sure what these files actually do, so that should be made clearer by Mozilla.

I had the same problem with FireFox no longer able to connect to the internet when Norton360v4 removed the following files which belonged to FireFox: freebl3.dll softokn3.dll nssdbm3.dll For the moment, I simply get Norton360 to release these files from quarantine. I think someone at Norton should make a note of this problem. Also, I'm not sure what these files actually do, so that should be made clearer by Mozilla.