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firefox won't start whenI click on the icon; info on help page doesn't help

Posted

I have Windows XP and Verizon Internet Security Suite. I've installed Firefox twice (with an uninstall in between) and it still won't load when I double-click on the icon. It runs fine on my other laptop with same OS and same anti-virus/firewall. Info on help page doesn't actually address this problem, even though the headline indicates it does.

This happened

Every time Firefox opened

Firefox has never actually opened. I double-click the icon and nothing happens. Check task mgr, it's not listed.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

More Information

This info doesn't actually say what to do if firefox doesn't start. But here it is anyway:
Firefox will not start Actions
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This articles describes what to do if the Firefox window doesn't open when you click the Firefox icon.
■If Firefox starts but won't load any websites, see Error loading web sites.
■If you get error messages that indicate a crash, such as "Firefox has encountered a problem and needs to close", "Quality Feedback Agent", or "Mozilla Crash Reporter", see Firefox crashes.
Table Of Contents•Extension prevented Firefox from closing properly
•Specific error messages
◦Firefox is already running but is not responding
There was an error launching the application
◦The program must close to allow a previous installation attempt to complete. Please restart.
◦Error opening file for writing...
Firefox 3 will not start on OSX 10.3.9 or earlier
•Firefox 3 will not start on Windows 98/ME or earlier
•Firefox will not start after installing add-ons
•Firefox previously worked

Question owner

See my update at 6:46PST - having the very same problem on a MacBook Pro. Someone named "Sherry" posted around 5:42PST w/ same problem. No techies are picking up on these posts, though. Please add a comment to mine as well to keep it at the top and see if we can get some visibility to what is obviously a bug.

Did you upload a new version/update? That is what caused my problem

Question owner

Same Problem here. Firefox won't start when I click on the icon. I have a Macbook