X
Tap here to go to the mobile version of the site.

Support Forum

FF crashesh when PDF file is opened in the browser and back button is pressed

Posted

Hi,

When ever a PDF file is opened in the FF browser, and we hit back button, FF crashes.

Is this a bug? Is there a solution?

Hi, When ever a PDF file is opened in the FF browser, and we hit back button, FF crashes. Is this a bug? Is there a solution?
the-edmeister
  • Top 25 Contributor
  • Moderator
5433 solutions 40564 answers

https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_the_most_accurate_help_with_your_Firefox_crash

Type about:crashes in the URL bar and hit Enter. Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_the_most_accurate_help_with_your_Firefox_crash Type '''about:crashes''' in the URL bar and hit Enter. Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.
cor-el
  • Top 10 Contributor
  • Moderator
17865 solutions 161655 answers

It is possible that Firefox can't unload or close the Adobe Reader plugin that is used to embed PDF files in a browser window. You can try to disable the plugin and use the Adobe Reader program instead to see if that helps.

See also http://kb.mozillazine.org/Adobe_Reader#Using_an_alternative_PDF_viewer

It is possible that Firefox can't unload or close the Adobe Reader plugin that is used to embed PDF files in a browser window. You can try to disable the plugin and use the Adobe Reader program instead to see if that helps. See also http://kb.mozillazine.org/Adobe_Reader#Using_an_alternative_PDF_viewer