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How do I stop this >A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsExtensionMana

Posted

What is causing this warning when I open firefox and how do I correct it? > A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsExtensionManager.js:623 <

This happened

A few times a week

Chosen solution

From what I can tell, you have the ask toolbar installed, and that is known to cause problems. Go to Tools > Add-ons > Extensions, select the Ask Toolbar, click Disable then restart Firefox.

If that doesn't work, post your troubleshooting info. See Use the Troubleshooting Information page to help fix Firefox issues

Read this answer in context 5

Additional System Details

Installed Plug-ins

  • -Adobe Acrobat Plug-In Version 6.00 for Netscape
  • Default Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.0 r42
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.3) Gecko/20100401 AskTbBCPA/3.7.0.231 Firefox/3.6.3 GTB7.0 ( .NET CLR 3.5.30729)

More Information

Chris Ilias
  • Moderator
115 solutions 1064 answers

Chosen Solution

From what I can tell, you have the ask toolbar installed, and that is known to cause problems. Go to Tools > Add-ons > Extensions, select the Ask Toolbar, click Disable then restart Firefox.

If that doesn't work, post your troubleshooting info. See Use the Troubleshooting Information page to help fix Firefox issues

Question owner

Hi Chris I am having this issue today for the first time and you may be right ... I have Ask tool bar. I would like to uninstall it but even I cannot open firefox no matter what. Help!!!

Question owner

Hi Chris I figured out how. Just started firefox as a safemode and disabled Ask tool bar. I will never use Ask tool bar again!!! Thanks bunch.

crissy30 0 solutions 2 answers

I am having the same problem, but I am unable to get to the addon manager. I tried different ways to get to it, but all of them cause firefox to crash. Even in safe mode. Any suggestions? Thanks!

cor-el
  • Top 10 Contributor
  • Moderator
10740 solutions 96657 answers

You can delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required. See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled extensions that are not compatible on the next start in "Tools > Add-ons > Extensions" then click the "Find Updates" button to do a compatibility check.

See also Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

chelsealoc 0 solutions 1 answers

I've seen all the posts directing me to open Firefox in safe mode, however, when I try it does not open. I have opened my Firefox Program File and deleted the asksearch extension and that has done nothing. I can see in my Task Manager that firefox is trying to open in safe mode but then it does not. I have deleted extensions in my profile (pref.js and pref-1.js) and none of this works. So frustrating but I may have to uninstall Firefox altogether.

blaidds 0 solutions 3 answers

When I try this I get:

Script: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsExtensionManager.js:623

And the window won't CLOSE, regardless of what I choose (i.e. continue, stop script, don't remind me again) . I can't get far enough to disable anything.

urumberri 0 solutions 2 answers

first, do apologize for my english ! thank's - The problem is that it's impossible to open Firefox - So, through IE (sorry...) I got the version 3.6.8 and then, it works. Very simply indeed. :)

urumberri 0 solutions 2 answers

Following, it did not worked ! I had to get it another time version 3.6.8 then go to "modules complementaires" > Personas > uninstall > reiniciar - Then it works now. (Sorry for words my computer is in Spanish and French)- it seems "Personas" in incomptatible with "Google toolbar"

Modified by urumberri

cor-el
  • Top 10 Contributor
  • Moderator
10740 solutions 96657 answers

This issue is caused by an incompatibility of Personas Plus 1.6 with the Google Toolbar.

See Bug 590608 - Personas Plus 1.6 incompatibility with Google Toolbar

Cortney 0 solutions 1 answers

Thanks for that! I had the same problem. I booted FF in safemode, disabled the extensions, rebooted and then uninstalled the Google Toolbar. I can now access my add-ons, but I'd prefer to have the toolbar, too <sigh>

cor-el
  • Top 10 Contributor
  • Moderator
10740 solutions 96657 answers

If you have the Personas Plus extension, version 1.6, then disable that extension, because that is the main cause.

ggcharli 0 solutions 1 answers

I have this problem but do not have the ask toolbar. I get the unresponsive script notice several times a week but this only happened after I upgraded Firefox Here is my info:

 Application Basics
       Name         Firefox
       Version        3.6.12
       Profile Directory          Open Containing Folder
       Installed Plugins
         about:plugins
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Microsoft .NET Framework Assistant
       1.2.1
       true
       {20a82645-c095-46ed-80e3-08825760534b}
       Google Gears
       0.5.36.0
       true
       {000a9d1c-beef-4f90-9363-039d445309b8}
       Virtual Account Numbers
       3.7.11.0
       true
       citius@orbiscom
       AVG Safe Search
       10.0.0.1167
       true
       {3f963a5b-e555-4543-90e2-c3908898db71}
       AVG Security Toolbar
       6.010.006.004
       true
       avg@igeared
 Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.history_expire_days.mirror
       180
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage
       http://www.google.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
       browser.startup.homepage_override.mstone
       rv:1.9.2.12
       dom.event.contextmenu.enabled
       false
       extensions.lastAppVersion
       3.6.12
       font.name.serif.x-western
       Verdana
       font.size.variable.x-western
       14
       general.useragent.extra.microsoftdotnet
       ( .NET CLR 3.5.30729)
       keyword.URL
       http://search.avg.com/route/?d=4cc253f9&v=6.010.006.004&i=23&tp=ab&iy=&ychte=us&lng=en-US&q=
       network.cookie.prefsMigrated
       true
       places.last_vacuum
       1290464872
       print.print_printer
       HP LaserJet 1018
       print.printer_HP_LaserJet_1018.print_bgcolor
       false
       print.printer_HP_LaserJet_1018.print_bgimages
       false
       print.printer_HP_LaserJet_1018.print_command
       print.printer_HP_LaserJet_1018.print_downloadfonts
       false
       print.printer_HP_LaserJet_1018.print_edge_bottom
       0
       print.printer_HP_LaserJet_1018.print_edge_left
       0
       print.printer_HP_LaserJet_1018.print_edge_right
       0
       print.printer_HP_LaserJet_1018.print_edge_top
       0
       print.printer_HP_LaserJet_1018.print_evenpages
       true
       print.printer_HP_LaserJet_1018.print_footercenter
       print.printer_HP_LaserJet_1018.print_footerleft
       &PT
       print.printer_HP_LaserJet_1018.print_footerright
       &D
       print.printer_HP_LaserJet_1018.print_headercenter
       print.printer_HP_LaserJet_1018.print_headerleft
       &T
       print.printer_HP_LaserJet_1018.print_headerright
       &U
       print.printer_HP_LaserJet_1018.print_in_color
       true
       print.printer_HP_LaserJet_1018.print_margin_bottom
       0.5
       print.printer_HP_LaserJet_1018.print_margin_left
       0.5
       print.printer_HP_LaserJet_1018.print_margin_right
       0.5
       print.printer_HP_LaserJet_1018.print_margin_top
       0.5
       print.printer_HP_LaserJet_1018.print_oddpages
       true
       print.printer_HP_LaserJet_1018.print_orientation
       0
       print.printer_HP_LaserJet_1018.print_pagedelay
       500
       print.printer_HP_LaserJet_1018.print_paper_data
       1
       print.printer_HP_LaserJet_1018.print_paper_height
       11.00
       print.printer_HP_LaserJet_1018.print_paper_size_type
       0
       print.printer_HP_LaserJet_1018.print_paper_size_unit
       0
       print.printer_HP_LaserJet_1018.print_paper_width
       8.50
       print.printer_HP_LaserJet_1018.print_reversed
       false
       print.printer_HP_LaserJet_1018.print_scaling
       1.00
       print.printer_HP_LaserJet_1018.print_shrink_to_fit
       true
       print.printer_HP_LaserJet_1018.print_to_file
       false
       print.printer_HP_LaserJet_1018.print_unwriteable_margin_bottom
       0
       print.printer_HP_LaserJet_1018.print_unwriteable_margin_left
       0
       print.printer_HP_LaserJet_1018.print_unwriteable_margin_right
       0
       print.printer_HP_LaserJet_1018.print_unwriteable_margin_top
       0
       privacy.popups.showBrowserMessage
       false
       privacy.sanitize.migrateFx3Prefs
       true
       security.warn_entering_weak
       false
       security.warn_viewing_mixed
       false
dyancwhit@yahoo.com 0 solutions 1 answers

Helpful Reply

I do not have the Ask toolbar and I get the Unresponsive Script message everyday.

shazansayani 0 solutions 1 answers

I am getting when i use hotmail chat on my browser

Script: https://js2.wlxrs.com/_D/F$Live.SiteContent.Messenger/4.2.61210/release/Microsoft.Live.Core.LocalStorage.FF.js:39

I dun have aol toolbar installed.. what should i do ??

cor-el
  • Top 10 Contributor
  • Moderator
10740 solutions 96657 answers

Helpful Reply

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
kaosmgr 0 solutions 7 answers

I have this problem on my netbook but not my desktop--it happens multiple times per hour and I don't have the Ask toolbar installed.